The text updates were very helpful. Also the concern about late parts delivery was sincere. Thanks for taking ownership & paying the rental car extension! The car looks like it should. Job well done.
12/4/2016
Elizabeth V. VERIFIED CUSTOMER
Vehicle Make : Kia
I had horrible service from Liz the estimator she was very Rude and very disrespectful to me I did notify Geico about her and I would like to speak to her Manager when I return on Tuesday from my trip !
Thank you please contact me Tuesday on my cell ****-****-xxxx
12/4/2016
Vanessa Denise. VERIFIED CUSTOMER
Vehicle Make : Ford
Keep up the great work
12/3/2016
Kevin P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great experience, Liz is phenomenal!
11/19/2016
Sarah H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Still not done with repairs taking it back tomorrow
11/16/2016
Stephen B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service start to finish
11/4/2016
Tiffani H. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service. Liz and the whole team went above and beyond my expectations. I will definitely choose Jim Burke next time my focus needs repair.
10/28/2016
Elizabeth E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Adrian, my Geicko representative, was always there helping me in anyway he could. Be absolutely went above and beyond his job, just to make my day easier. Thank you for him.
10/27/2016
Fred H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job and thanks for the car wash
10/22/2016
Laura C. VERIFIED CUSTOMER
Vehicle Make : Ford
My car was rear ended my tail lights are still not working I work nights so it's very important for my lights to be functioning correctly I paid my deductible of 500 and you guys couldn't check and fix my lights after I asked you to and I trusted your word that they were working and brought my car home so I I get ready to go to work tonight and my tail lights dash lights the sound that lets me now my lights are on when I turn my car off doesn't go on I'm so disappointed and dissatisfied before I got hit all my lights worked so I expected to get my car back the way it was before it got hit that's what you all said you would do .and you didn't I'm taking my car back to you tomorrow more time wasted
10/18/2016
Sandra L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience, great customer service and repair job was completed quickly. Overall great experience from start to finish!
10/13/2016
Vivian T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Return Jeep after repair still not fully satisfied , bumper has space between quarter panel new bumper may have solved that
10/8/2016
Gilbert E. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car came out good & it was a fast process & the text messages were great because I knew every detail that was going on with my car...
10/6/2016
Patrick C. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Looks great!
10/5/2016
Ismael O. VERIFIED CUSTOMER
Vehicle Make : Ford
Liz and adrian were very professional and delivered great customer support. They made the process easy and treated me very well. My experience was nothing short of excellent. Thank you guys!
9/30/2016
Glen P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff at Jim Burke made rainbows brighter, glitter more sparkly, puppies puppier and sunshine sunnier! They made sugar sugurier, springs bouncier, fun funnier and balls ballsier. They lifted the unrest from my heart and eased my worried soul. I only wish for the opportunity to share my experience with a loved one. To see them experience the same EXCELLENT service that is Jim Burke, would make my life complete. I don't see how I lived this long without the staff and their EXCELLENT service in my my world. Good job TSAJBFACC (The Staff At Jim Burke Ford Auto Collision Center)!!!
9/29/2016
Kerrie J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Liz did a great job helping to diffuse a situation where I was already upset with how Geico agents outside of Bakersfield had handled my claim. My car looks terrific. Thank you Liz