Very smooth process, excellent repair, good communication
3/1/2019
Jeffrey W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you, repair looks great.
2/13/2019
Elizabeth W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Please see previous survey from Berkeley Wright's.
1/29/2019
Zearonia E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything is fine except when I came to get my car, The inside of my door part was missing. I told the guy. He told me that come back on Thursday.
6/22/2018
Frances E. VERIFIED CUSTOMER
Vehicle Make : Kia
I thank you I appreciate you for doing such a great job on my Kia Soul it looks brand new again thank you thank you thank you
10/13/2016
Nikki D. VERIFIED CUSTOMER
Vehicle Make : Mercury
The door that you replaced, had a stereo speaker which is NOW broken. Needs to be replaced...
8/26/2016
Jo S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Although happy about my experience with Berkeley Wrights Auto Repair's customer service, the quality of the repair work and my interactions with the staff I was not happy with how long it took (approx 6 weeks). I realize some of that had to do with the Marin Mazda Dealership having to install side curtain airbag and then needing to order additional parts further delaying completion. But I think better co-ordination and advance planning with Marin Mazda at the beginning when I first took my car to Wright's could have prevented the additional two week delay.
8/25/2016
Samson A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I returned the car to Berkeley Wright Auto Shop. So they are still fixing the errors.
7/26/2016
Olive D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I never received a call until the car was repaired and ready for pick up then I began receiving texts from this number. Poor communication
6/23/2016
Louis A. VERIFIED CUSTOMER
Vehicle Make : Nissan
There was a lot of confusion and miscommunication at the beginning, causing a lengthy delay in getting started. The pick up date was also delayed several times.
6/3/2016
Elyse F. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair itself was great. I was frustrated that I wasn't kept up to date on the timing. I called multiple times to check on the status, and each time I was told the car would be done later that day or the following day, and that I'd receive a call when it was ready. However, the first 3 times this happened, I never got a call in the previously quoted time window - so wait an extra day, call again, and the same thing would happen. If I had known it would take this long from the beginning that would have been fine - it was just frustrating to have the timeline constantly pushed back and not to be proactively notified about it.
5/26/2016
Eugene S. VERIFIED CUSTOMER
Vehicle Make : Honda
Interior was filled with dust from buffing exterior. I will return to get it cleaned up.
5/3/2016
Denah B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Beautiful detailed work and they even cleaned my car inside and out.
They're fair and stayed in touch so I knew when the car was going to be ready.
I hope to give them another job soon. ( but not from someone turning into me!)
4/29/2016
**** J. VERIFIED CUSTOMER
Vehicle Make : Honda
Our car was repaired beautifully, we appreciated the communication regarding how it was going. When we picked up the car, it was clean and we felt like we had a new car again. It was all easy. Plus we just returned the rental car at Wright's and drove home. Easy and we will be back but hopefully not soon.
Have referred others.
2/3/2016
Lindale M. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Job well done!
11/26/2015
Dawn D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good communication, efficient and proficient service and quality workmanship.
10/8/2015
Susan W. VERIFIED CUSTOMER
Vehicle Make : Suzuki
They picked up my car for me. That was nice. The job was well done and they took care of the tire.
9/11/2015
Marc Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Got my car back with door handle chipped, start button chipped,tons of dust and dirt in the car, all my stuff pulled out from my trunk. Why was my spare tire dirty? Also apparently wrong glass was supplied for my mirror, not your fault but it was very obvious just by looking at it
6/11/2015
Antoinette M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very good customer service. Attend to personal needs. Accommodating and Friendly. The Enterprise rental car disappointing. Felt rushed. Car operation was quick. He mention he was going to lunch which was not professional. Very disappointing. Car was not all cleab