My car wasn't available for pickup until six days after it was promised, during which time communication ceased for five days and the 'damage waver' I agreed to with the car rental facility increased. Not a pleasurable experience for someone's first accident, yet realizing it could've been worse.
6/29/2016
Jeffrey R. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took 4 days to fix the bumper on my car. We were not informed that it would take that long. I had to keep asking people for rides, and taking the bus from work all the way in Joliet. I did not get home until 7 pm. Had I known that it would be 4 days, I would definitely have asked for a rental. Stressful week. stressful experience.
6/25/2016
Kae Y. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast professional and friendly service.
6/23/2016
Florinda N. VERIFIED CUSTOMER
Vehicle Make : Kia
Yes i am very satisfied with how they made their customer feel stress free.
They were very courteous and friendly. They informed me , left messages and updated me daily on what was being done with my car. The employee who escorted me to my car and showed me what they fixed was very nice. He was also the one who checked the damage of the car the first day i brought it in.
As a whole they did not only do a good job on my car but they also were excellent in customer relation.
Because of this experience, I'm planning to change my auto insurance to Farmers insurance.
6/18/2016
Donna C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service from the first call to the picking up of my car today was exceptional due to the professionalism of Karen . She was able to take all the stress out of what could be a stressful situation. She kept me advised of the progress of my car everyday . I would certainly recommend ABRA to all my friends.
Thank You
6/16/2016
C M. VERIFIED CUSTOMER
Vehicle Make : BMW
We are extremely pleased with everyone at Abra the front desk to each and everyone in the shop did an outstanding job highly professional people I am sending a message to the corporate people at Liberty mutual to that effect and recommending. Your shop to all my friends and family.Thank you. Mike and Mark and smart young lady at the front desk ??????????????????
5/28/2016
Joe D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Awesome, professionally repaired. Great service as well!
5/20/2016
Bob C. VERIFIED CUSTOMER
Vehicle Make : Buick
Thanks to Mark Nelson for his work. Maybe a little too thorough on all his follow ups but he is doing his job.
5/19/2016
James D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work was excellent and the staff is friendly and helpful...will definitely use Abra again..
5/17/2016
Rosie R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car looks like new - the cleanliness was impressive
Love the service
Dustin was a gem and a ten !
5/7/2016
M N. VERIFIED CUSTOMER
Vehicle Make : Honda
The best service. Thank you.
4/29/2016
Alan K. VERIFIED CUSTOMER
Vehicle Make : Ford
Mike is very personable and walked me through the whole process without rushing me. The manager even drove me home when i dropped of the car
4/25/2016
Jessica V. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Everyone is very friendly and my car was finished quickly
4/1/2016
Lawrence W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was completed much faster than expected. Great job beating the original estimated time for the repairs.
3/25/2016
Ken H. VERIFIED CUSTOMER
Vehicle Make : Honda
Very satisfied, will continue to use Abra for any repairs
3/24/2016
Carolyn W. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone there was polite, friendly, knowledgeable and professional. The body work made my car look like new again! The car was returned to me immaculate, inside and out. I'm very impressed.
3/24/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Ford
Car looks great! You even cleaned the inside. Thanks!
3/23/2016
Carlos B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication and work.
3/20/2016
Ryan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for keeping us informed and great repair work!!