I'be already told James about the lack of verbal communication regarding the status of my vehicle.
5/11/2017
Virginia S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Earl and Denise did an outstanding job very sympathetic to my needs. Thank You to everyone.
5/4/2017
Scott G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything looked good except for a clearcoat run on a part of the bumper cover. Mike is working with me to bring the car back so he can take it in for a repair of that defect. Will need to work out an acceptable date to do that which will need to include a loaner car.
5/4/2017
Julie/ralph B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Backup camera does not work after body shop work, will call to schedule repair.
All else went very well.
5/3/2017
Paula G. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone there has been awesome - communication excellent
4/30/2017
Lorena/rick G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really like the updates every few days. I was also completely satisfied with the quality of the work done. The entire process from initial drop off to pickup was convenient to my schedule.
4/27/2017
Han Ling. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are awesome!
4/27/2017
Larry H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done! Thank you so much!
Susan
4/27/2017
Earlene G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Denise and Dominque, at Freeman Toyota, were very helpful. But the Irving location didn't deliver the car on the day they said they would. I was told Friday 03/31/17 and it wasn't delivered. When I called on Monday 04/03/17, Dominque called and was told they were putting the gate on si I felt like they lied about it being ready. When I called again Tuesday 04/04/17 morning a subject that works at the Collision place in Irving said he was on his way back to the location and would find out the status was on my car. I then got a call from Marcos at the collision place who advised he didn't know why it wasn't delivered Monday because it is ready. I explained that I could only pick it up in the morning time since I work evenings. He advised it would be delivered Tuesday morning if he had to bring it himself. I was able to pick it up by noon.
4/6/2017
Kristen V. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team kept me updated every step of the way and always answered any questions I came up with. Thanks to all
4/6/2017
Ana P. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a stressful experience that should have been thoroughly explained prior to the repairs done on my car!
4/5/2017
Chisheng Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good service.
4/5/2017
John/bobbie H. VERIFIED CUSTOMER
Vehicle Make : Buick
Heather kept us informed and made the process very easy.Thank you
4/2/2017
Donna K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Missed my csr. Glad it was omly gone a little over 2 weeks. Marcus was very attentive.
3/29/2017
Marion G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was more than helpful!
3/25/2017
Debbie H. VERIFIED CUSTOMER
Vehicle Make : Buick
I would just suggest that they don't armour all the mats. It made them extremely slippery!!! Having the inside cleaned was very nice though.
3/22/2017
Candice M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Greatness
3/7/2017
Andrea &. VERIFIED CUSTOMER
Vehicle Make : Toyota
Denise and Dominique were excellent!
3/6/2017
Janet M. VERIFIED CUSTOMER
Vehicle Make : Buick
The car looks great but it took way too long over a month.