Marcus contacted me every 2 or 3 days. That was GREAT. So many places just "go dark" and you have to contact them over and over again, which really doesn't make anyone happy.
The only real down side (that was under your control) was when the car got aligned, the car would drive straight, but the steering wheel was crooked. I called up, and arrangements were made to fix the issue. ... and when I went in, the steering got corrected within 15 mins. That was great, but I shouldn't have had to come in in the first place.
OK, things happen, I realize that. This was one of "those things", and it was handled/corrected exactly how I would have wanted it.
Buzz Davis
8/4/2017
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Poor communication regarding progress of my repair.
8/3/2017
James/barbara A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Truck looks better than when I bought it
7/27/2017
Kim A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job in communication and follow up. Thank you so much for all your assistance.
Kim A
7/20/2017
Lyn A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great experience!!
7/19/2017
Athon G. VERIFIED CUSTOMER
Vehicle Make : GMC
Yes
7/13/2017
Sarah C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The length of me took to fix the car was too long with no update on stays of car with multiple messages being left. I was not advised that it could take longer than a week when turned in at end of the month causing greater expense with rental car. Staff was friendly when I did finally speak with them.
7/9/2017
Trina D. VERIFIED CUSTOMER
Vehicle Make : Mazda
My car was delivered back to me like it came off the showroom floor. They did an incredible job on it! Marcus kept me up to date on the repairs. Thank you!!
6/30/2017
Tara G. VERIFIED CUSTOMER
Vehicle Make : Buick
Feel free to contact me and I will be happy to share my experience
6/20/2017
Linda W. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone was very nice and Heather kept me informed on what was going on with my car. She was really genuine when I express this was my very first new car ensure me it would be as before if not they would refix as long as it pertained to the previous repair. Thank you guys so much I'm happy to have her home
6/16/2017
Courtney B. VERIFIED CUSTOMER
Vehicle Make : GMC
It took two months..
6/8/2017
Ketina T. VERIFIED CUSTOMER
Vehicle Make : Toyota
While Michael did a great job, communication between the shop, Michael, and the insurance company could have been better.
It was initially confusing to me that the insurance was communicating with the shop while I was communicating with Michael. So the information all parties were getting was not the same. It would be nicer if there was one place to go for information.
6/3/2017
Tamyra T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike & Dominique always kept me updated on the progress of repairs. They are very professional and personable and it is a pleasure to work with them. Thank you very much, Tamara :)
5/31/2017
Austin A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was certainly glad to have my car in the repair process following a horrible hail storm. Access to parts seemed to be mote prompt than what I might have received from non-dealer repair shops. Also it was reassuring that OEM parts were used on my only **** yr old Avalon. It did take a very long time that was frustrating.
5/30/2017
Glynn C. VERIFIED CUSTOMER
Vehicle Make : Buick
The estimate was for 11 days. It took over three weeks.
5/30/2017
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very impressed with the repair when I picked my vehicle up this morning. And I have 20 years in the car business buying trades, auction, financing, sellong etc. Thanks
5/26/2017
Katherine W. VERIFIED CUSTOMER
Vehicle Make : GMC
Good communication and the truck looks great.
5/24/2017
Delesa M. VERIFIED CUSTOMER
Vehicle Make : Honda
I am completely satisfied with the work done on my Honda CRV with the utmost. Everything was cleaned and even detailed. Thanks so much.
D.McCallister
5/23/2017
Brandon N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Time frame was wayyyyyy off but otherwise no issues
5/17/2017
**** S. VERIFIED CUSTOMER
Vehicle Make : GMC
Heather Blair did a great job of keeping me updated throughout the repair process, as well as coordinating a loaner car when needed.