I brought my car in for a bumper repair. It was 15 days before I got my car back. There were issues between the insurance company and Freeman. Regardless, I was out of a vehicle for 15 days. My contact at Freeman, Marcus, was nice.
9/28/2015
Steven T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like that the collision center kept me updated with the progress of the repairs via email. The work that was done was excellent.
9/26/2015
Shawn C. VERIFIED CUSTOMER
Vehicle Make : Honda
Dale was most professional throughout the whole process. He kept me updated on the progess of my repair. I will definitely return to purchase my next car and continue service with this dealership. Thank you soooo much!
9/25/2015
Evelyn S. VERIFIED CUSTOMER
Vehicle Make : Buick
It looks like it never had a boo boo, The vehicle looks like the first day I drive her home.
Thanks-you!
9/23/2015
Doyle D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Greats service.
9/5/2015
Bryan H. VERIFIED CUSTOMER
Vehicle Make : Mazda
My vehicle had a very strong chemical odor inside when I picked it up this afternoon. I was told the odor came from an interior cleaning that was done. I had to drive home with the windows down. The interior was not touched and my car exterior was dirty. I guess I expected a little too much.
9/4/2015
Martha W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice job. My car looks great. It took 2 weeks which was the only downside.
9/3/2015
Doug L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Denise was extremely friendly and helpful throughout the process. Overall the collision center did what I hoped and erased the memory of my accident. Thanks.
8/29/2015
Liz H. VERIFIED CUSTOMER
Vehicle Make : GMC
I suspect this survey is premature. You haven't actually repaired my vehicle yet :). However this is the same repair (peeling off molding) on my GMC Acadia Denali that is less than a year old so suffice it to say at this juncture I am less than satisfied. That commercial about the "professional grade" details, not so much. Clear manufacturers defect if the upgradedi molding on the doors continues to peel off every few months.
8/26/2015
Janice S. VERIFIED CUSTOMER
Vehicle Make : Buick
Nice work!
8/21/2015
Adam R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work, great communication and pictures throughout the entire process. Extremely impressed with Mr.Bill Wiles. He was very helpful, knowledgeable and bent over backwards to get my car fixed right and in a timely manner. I would highly recommend Freeman
8/21/2015
Annette B. VERIFIED CUSTOMER
Vehicle Make : Honda
Took the repair a little bit too long to finish
8/19/2015
Janice L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Bill Wiles is truly a professional. The receptionist was extremely helpful as well. The Enterprise rental prople were wonderful as well. Overall I could not have asked for a better experience, when things seem so grim. Thank you, Freeman for being so capable!!
8/13/2015
Janet M. VERIFIED CUSTOMER
Vehicle Make : Buick
It took 5 weeks to get my car done. Marcus kept telling me it was in the paint booth for over a week! I had to finally get the manager to get things moving. When I went to pick my car up there was a plastic panel that goes under the bumper in the back and the antenna was by the console.
While I was thankful for the loaner car, it smelled like someone spilled a bottle of perfume. I'm highly allergic to fragrances. It causes migraines. The manager at the collision center was great. He would call with the status each day which was really nice.
8/5/2015
Christy D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Denise is great to work with! She kept us apprised of the van repair status even though we were in the mountains on vacation. We didn't worry or wonder- she took great care of us.
The repair is beautiful- looks brand new. We wanted to have Freeman Toyota repair our Sienna. It has been such a nice change to have a car dealership we can trust & sales agents/maintenance personnel we enjoy working with when the need arises.
We have referred Freeman Toyota to many of our friends & will continue to do so. Thanks again for your honesty & commitment to serving your clients. There is a standard of excellence at Freeman Toyota that is both refreshing & solid, especially when it involves the safety of your family. Thank you so for going the extra mile for us!
Truly,
The Downey Family
Arlington, Texas
8/4/2015
Catherine S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Loved Denise... She was amazing!!!
8/1/2015
Patricia D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Marcus Barr was an amazing. He was always cheerful and positive as he kept me informed as to the progress on my MX-5. The bumper and minor interior damage repair was beyond belief. My car, which is a "cream puff" anyway, looked as though it had just left the showroom. I am so impressed with the staff and quality of work, and without a doubt would return to Freeman Collision Ctr. for any future needs. Thank you....you have a great team!!!
7/30/2015
David J. VERIFIED CUSTOMER
Vehicle Make : GMC
Awesome job!!!
7/24/2015
Leslie M. VERIFIED CUSTOMER
Vehicle Make : Honda
I am livid about this whole process. It took them 38 days to fix my car and then I still had to pay a deductible. I will never take my car to Honda again for anything
7/24/2015
Anne P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took to long and I need to bring it back and have some paint things taken care of. Quality control missed a couple of things.