Your receptonist is rude looks like she don't have patience to answer some questions
11/14/2015
Darrell S. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for communicating with me about he progress of my car! Everyone was super nice and efficient!! Thank you for the great work!
11/7/2015
Robert B. VERIFIED CUSTOMER
Vehicle Make : Acura
Quick service. A job well done
11/6/2015
Phillip S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and quality work as always.
11/5/2015
Saurabh M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very good service
11/1/2015
Andy Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Honestly I have much to say except that everything was great. Thank you!
10/24/2015
Elena I. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff were helpful . Thank you for listening to your customer.
10/22/2015
Nancy W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Even though I was satisfied, it all was made more confusing by the involvement and communication with at least 4 employees about the work to be done, cost, and payment. It would have been better to have had Steve springer all the way through. Keep it to **** or 2 contacts if possible.
10/17/2015
Yijun J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional
10/16/2015
Johnny E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Every one is very nice and great service
10/16/2015
Pamela D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fix Auto did a really good job on matching the paint with the color of my car. The only thing was the interior of my car was dirty and there was some material that was left on my rear bumper that I had to come back to have them clean it up. At first we thought it was a scratch that I didn't see in the beginning when I dropped off my vehicle, but it ended up being something else that was buffed off and looked fine afterward. I was totally honest that I'm aware of the other bumps and scratches on the bumper, but not that scratch like mark and I suggested we look at the photos that was taken prior to the service. They did mention my car was dirty when I brought it in so we may have not seen it, but there was no hesitation for them to take a look. Good thing it worked out at the end. The only suggestion I would make is for them to make sure the car is clean before returning the vehicle to avoid running into problems like this. You never know if they will become difficult customers. But other than that, nice job on the paint.
10/15/2015
Katherine S. VERIFIED CUSTOMER
Vehicle Make : Honda
The team was amazing answering all my questions and thoroughly going over my car before and after my car was in the shop. They finished early and dos a fantastic job. It looks good as new :) unbelievably happy with the FixAuto team and will be recommending them to others!!
10/14/2015
Tammy P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I am more than happy with my car repairs and the fantastic service! They even cleaned my headlights that had yellowing, my car looks new again. I will recommend Fix Auto San Jose to others and will call on them again if I need autobody service. Thank you very much..extremely happy!
10/10/2015
Dawn P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your communication via phone and emails was fantastic! Plus going the extra mile and collecting me not during normal shuttle hours! Thank you
10/8/2015
Yasmine N. VERIFIED CUSTOMER
Vehicle Make : Toyota
There is nothing that I would change, it was the best experience I've had.
10/7/2015
Bree Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent communication and total experience
10/2/2015
Julie L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Communication was great and very accommodating with timing of drop off and pick up.
9/28/2015
John Z. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Steve and everyone was very professional and kept me up to date through the entire process
9/22/2015
Alan B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The entire team of Fix It Auto provided excellent customer service from the time we bought in our auto for repairs until we picked it up. I also appreciated the updates of the repair process that was given to me (texts, emails, and phone calls). I will highly recommend this company to anyone needing collision repairs.
9/19/2015
Jessica L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fix auto wasn't expecting so much more damage when they opened my hood. I wasn't either. They worked with me to to make sure they got me in my car as quick as possible and doing outstanding customer service all the way from dropping me off at the airport to picking me back up and putting me into a rental at a great rate. All hands on deck with my car and had me back in it in a jiffy. I would recommend them to anyone that needs their car fixed and back on the road. Thank you again for such a seamless and outstanding in customer service experience.