The black liftgate trim was replaced, but the incorporated broken light cover was not.
12/27/2023
John C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Done well and fast
12/4/2023
Arlon E. VERIFIED CUSTOMER
Vehicle Make : BMW
Very Profession workmanship. Great service.
11/15/2023
Diane R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Jesus and Shaylee kept me informed and were very kind. Was impressed that car was ready before the weekend, thus saving rental car fees. 100% satisfied.
10/28/2023
Sebastian C. VERIFIED CUSTOMER
Vehicle Make : Subaru
great!!!
10/27/2023
**** S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great job again, Angel did a great job as well as the whole staff. Thanks
10/18/2023
Clelia S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very happy with my repair
9/14/2023
Carolyn Z. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repair and pickup of car was done efficiently and quickly. Staff at Franks was friendly and handled everything that was asked. I would recommend them to my friends. In fact I did to another Subaru owner.
8/26/2023
Kathy W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Angel was amazing! Communication regarding car repair progress could not have been any better. He and everyone I dealt with were were very professional and friendly.
8/10/2023
Vivian S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Quality workmanship and excellent customer service.
7/19/2023
Jennifer K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repairs were done well and in a timely fashion.
7/4/2023
Jung (connie). VERIFIED CUSTOMER
Vehicle Make : Subaru
Appreciated the daily updates
5/22/2023
Kelley C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The quality of paint is terrible. There are visible paint bubbles in the new door, along with a striated texture. There is also a stain/residue on the rear seats that is not easily removed. The steering wheel was sliced by a tool that has left a rough texture that is noticeable to the touch. The blind spot indicator sensors and rear-cross check sensors were not connected, which means two major safety features are not longer available to me. I tried to schedule an appointment with the dealer to get the sensors activated, but they are unable to assist, as this is a Collision Shop issue, adding more to the overall frustration and dissatisfaction.
5/12/2023
Paula C. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Everyone was very helpful and did a great job!
5/7/2023
**** H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car has been in 3 times and still isn't fixed correctly. In addition there is now a delay on a part that was installed incorrectly that wont be available April. I took my car to the place that I thought would do the best job and am seriously disappointed. At yhis point I have no recourse other than to try and get my insurance to have the car repaired correctly somewhere else? Perhaps the owner of Irvine Subaru, where I bought the car can help with this somehow.
2/3/2023
Robi C. VERIFIED CUSTOMER
Vehicle Make : BMW
My car looks great. It was a long wait to get it done, but I am pleased with the result.
12/20/2022
Sally P. VERIFIED CUSTOMER
Vehicle Make : Ford
Wonderful people, car looks great, where the damage was looks brand new.
Thank you so much all of you. I will definitely give you great reviews to anyone that needs work done.