No one ever called and updated me on the status of my vehicle. I called on Monday and the rep told me it would be ready on Wednesday. On Wednesday I called around 10am to find out the status since no one called to update me and I was informed that my vehicle was finished the day before on Tuesday around 2-3pm. I went an entire day without my car going off of what the rep told me and no one even called me to let me know it was finished. The rep repeated my phone number she had on file to me and it was in fact correct but I had no calls from them or any voicemails. Communication could be better.
7/20/2017
Kyonna H. VERIFIED CUSTOMER
Vehicle Make : Nissan
The staff was very friendly and accommodating. The repair work was thorough and perfectly matched as if an accident never happened.
7/18/2017
Myron T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Hello everyone,
My camaro was the second vehicle I've had repaired through your company. I was satisfied before and even more satisfied now. I appreciate all of you. Thank you.
7/16/2017
Becky B. VERIFIED CUSTOMER
Vehicle Make : Subaru
At first not happy because my appointment was made (by Craftsman) at the time their staff meeting takes place. But it wasn't long, and since then the service and the people were great, keeping me updated daily. The car looks great and the service was excellent!
7/15/2017
Carol R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone I came in contact with was friendly, professional and helpful. The best experience one could ask for when dealing with repairing your car after an accident. Highly recommend your business.
7/14/2017
Richard R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The emblems that were on my tailgate will be very difficult if not impossible to replace.
7/13/2017
Rene M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very courteous and professional. Claudia at the front desk is very nice and efficient. I highly recommend Craftsman Collision for you car repairs large and small.
7/12/2017
Ruben O. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Good job
7/9/2017
Amber F. VERIFIED CUSTOMER
Vehicle Make : Kia
You made my experience easy & delightful. Every team member I interacted with was very polite and helpful. Not to mention my car looks AMAZING!!! Great job Craftsman team!!!
7/8/2017
Elliott F. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very professional, friendly, and punctual. When I got my car back, it was like I was looking a new car. Great work guys. Thank you for everything. I will be recommending to anyone in need of a body shop.
7/2/2017
Bryan R. VERIFIED CUSTOMER
Vehicle Make : BMW
Great. Great great service all the way around. You guys are very honest and do awesome work. I'll be sure to tell everyone I know. Thank you so much
Bryan
6/22/2017
Sheila H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The team at Craftsman were very professional and they kept me up to date on the progress of my car with frequent texts. The repairs look great. Claudia at the front desk was always upbeat, friendly and great customer service skills!
6/17/2017
Judith B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Texts were helpful: kept me up to date on progress
6/16/2017
Heidi F. VERIFIED CUSTOMER
Vehicle Make : Subaru
It was a good job but there is now a new ding on my drivers side door! Hope you will take care of it!
6/16/2017
Margaret M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very satisfied with the repair work done on my VW CC. Wouldn't bring my car anywhere else. My 5 year old car looks brand new again. You all are the best!
6/10/2017
Linda W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I am pleased with the appearance of the car. I wrote a great Yelp for you. However, in the section of the rear fender, there is now a light bulb problem. A light came on on the dashboard on the way from your shop. I had never seen this light before so I took the car to the VW dealer. They are unable to determine the problem so now I am not quite sure what to do. The rear lights and blinkers appear to be working so now I ,and the VW dealer are puzzled.
6/3/2017
Robert/monique P. VERIFIED CUSTOMER
Vehicle Make : Acura
Terrific service
6/3/2017
Molly/ Jason. VERIFIED CUSTOMER
Vehicle Make : Honda
My roof rack is damaged and was not reinstalled properly.
5/27/2017
Christina C. VERIFIED CUSTOMER
Vehicle Make : Ford
Beautiful facility great customer servi c e. Excellent repair.
Completely satisfied!
5/25/2017
Jannette M. VERIFIED CUSTOMER
Vehicle Make : Dodge
They were very helpful and friendly. They made sure that our truck was thoroughly looked over.