Carubba Collision - Tonawanda

Very happy with the work and service received. Looks brand new again! Thank you for all you do!

Excellent, speedy, and friendly service

I am still waiting for information regarding the replacement of a part on the door which was replaced but defective. Other than that, I was very satisfied.

Nice that it was done early

I expressed this already to customer service. There were a few points that affected the experience: one was the confusion about coverage for the rental. This needed to be communicated more clearly so that I did not feel confused about the coverage for the rental and what I could do for extra coverage. Secondly, I was told the interior of the car would be "detailed" when it was finished being fixed. When I picked up the car, the floor and seats had been vacuumed and there was still dirt under the drivers side floor mat. It looked like it was not wiped down with any liquid on the dash or console as well, as a few small stains from food remained, and the carpets were not washed, which I expected having had another body shop in the area do this when I had something repaired. That felt disappointing. Then that puts me as a customer in an uncomfortable position having to bring it up! And, there was a scratch on the windshield, which just happens to be right at eye level. They are repairing this free of charge, and of course it involves bringing the car in, getting another rental, etc. you get the drift, right. So, that's why. Customer service was super friendly and detail oriented and the car was done on time (it just took longer than I expected and was originally told).

The employees were very friendly and open about everything that was going on. I would definitely recommend them to others.

The front desk team at drop off and pick up were A. Those two guys deserve raises, awesome dudes.

Excellent

Just a little bit of dust inside the car but overall excellent service. Thank you

Great job!

Couldn't be more impressed with the personnel and service! Carubba is a keeper!

The team was fantastic to work with. I was well taken care of

So far great. People and service were outstanding. Couldn't ask for more. Thank you. Vince Ventura

Gave was great

Fantastic job and very nice staff!

Best group of employees around! They all deserve a raise!

Thank you for getting my car fixed long before the estimated pick up date!

Wonderful job

Every thing went great from start to finish, Thank You again

Jesse was great he made sure he keep me informed.