The customer service is superb! They go out of their way to make sure that all of the customers' needs are met. I love the text notifications. That feature keeps you informed with up to date progress on repairs to your vehicle. Also, having Pacific Elite deal directly with the insurance company takes all the hassle out of the process. It has been a very satisfying experience.
7/12/2018
Vicente M. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am not satisfied with the repairs because the car went in to get the bumper fixed and turned out that somehow the speedometer doesn’t work. Not only that but the engine has some problems as well and the car does not run as it did when it went into the the shop.
7/12/2018
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Robert gave excellent service i give him,5 stars
7/10/2018
Daniel T. VERIFIED CUSTOMER
Vehicle Make : Honda
Kept me informed of progress via text. Professional work
7/9/2018
Gustavo C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was outstanding!
Thank you very much for your well done work!
7/7/2018
Shaletha L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Kenny did a great job keeping me updated with my car and explained step by step the process. Wonderful job to everybody that worked on my car!
7/6/2018
Brandon S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Kenny was great. Kept me updated on the entire process. When there was delays, he didn't hesitate to let me know. He even spoke to management about covering part of the costs. He deserves a raise and/or a promotion!
7/4/2018
David W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very communicative and car looks great.
7/4/2018
Delores G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am completely satisfied with my repairs as well as the customer service I received from Pacific Elite Collision. From beginning to end they ensured that I was accurately informed. They made the inconvenience of being in an accident, not an inconvenience. The staff were very professional and courteous. Robert, my associate, was very patient and called me frequently to keep me posted on the progress. Mark from Enterprise rental immediately set me up with an Uber to another enterprise location, because a Rental car was not available at the time. My car loooks great, and it was finished much sooner than the original estimated completion date. I would gladly recommend Pacific Elite Collision Center!
7/4/2018
Johann L. VERIFIED CUSTOMER
Vehicle Make : Honda
This my second time using Pacific Elite, and the service from everyone is outstanding. The ladies at the front desk are always professional, and friendly. The stand out person is Robert Thi. He has worked on my car twice, and has done an amazing job. He is professional, and you can tell he takes pride in his job. Congrats to everybody at Pacific Elite. Thanks, John Tirado-Glover
7/3/2018
Steven W. VERIFIED CUSTOMER
Vehicle Make : BMW
The work was well done and the communication was thorough and extraordinary
7/3/2018
Linda W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Michael was professional and kelp us informed of the progress of the repair. Car looks great!
7/1/2018
Jacqueline S. VERIFIED CUSTOMER
Vehicle Make : Acura
Jesse was very thorough with my case. He kept me informed about the work that was being done to my car. When the completion date changed I received a notification letting me know. On a scale of ****-10, 10 being outstanding he and everyone I dealt with receives a 10.
7/1/2018
Kisha S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I had an awesome experience
6/30/2018
Anthony G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent Job, super fast turn around.
6/30/2018
Albert C. VERIFIED CUSTOMER
Vehicle Make : GMC
I appreciated the communication I received by text and by phone. The entire staff in which I was in contact with was very knowledgeable and extremely friendly. I would recommend your business to anyone who has been in a collision.
6/28/2018
Damon T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
U guys R the BOMH.....
Thanks Robert thi....
6/27/2018
Nilo C. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service thank you ken for taking care of my car repair.
6/27/2018
Maria A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great service
6/21/2018
Brandi P. VERIFIED CUSTOMER
Vehicle Make : Honda
The service was fast and everyone was nice and very helpful. Thank you!