You need to communicate with your customers in a much better manner via phone verses email to notify them about their vehicle. I called 3 times since in the morning and could not get the Collision Advisor directly, and he did not return my phone calls. I had to ask the desk clerk to look up my vehicle on line to find out if it was ready for pick up.
4/1/2017
Narinder S. VERIFIED CUSTOMER
Vehicle Make : Toyota
A
3/30/2017
Octavio G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Picifi collision are teams to help customer anything..
3/30/2017
Joselin M. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am beyond satisfied with your car services!!! Keep up the outstanding work you guys provide.
3/30/2017
Martha M. VERIFIED CUSTOMER
Vehicle Make : Honda
Need to take it back because dome lights and alarm lights not working anymore.
3/27/2017
Bernice B. VERIFIED CUSTOMER
Vehicle Make : Kia
Love the way you are kept up to date on you vehicles repair.
3/26/2017
Gerardo L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome work!
3/25/2017
Rosa P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job Carlos
3/24/2017
Erika S. VERIFIED CUSTOMER
Vehicle Make : Kia
I absolutely loved Pacific Elite Collision! Front the front office girls to Luis my go to guy, everyone was so friendly and helpful. I loved all the communication and the help. I will be definitely bringing my car back if I ever need it again and 100% recommending this shop to All my friends and family! Thanks again PEC!!
3/24/2017
Alejandra M. VERIFIED CUSTOMER
Vehicle Make : Honda
I was extremely pleased with the service and customer service. I recommend this place to anyone that wants their car fixed precisely and on a timely manner. I had the pleasure to work with Hector Llamas, he made sure to keep me updated every step of the way and exceeded my expectations by polishing off some scratches that were not caused by the accident. I am very happy with the end results and feel like I'm driving a brand new car again!
3/22/2017
Antonio E. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job in general. Thanks.
3/19/2017
Alexsis G. VERIFIED CUSTOMER
Vehicle Make : Ford
Hector and his team were very nice and kept me aware of what's going on along the way. The body of the car is beautiful and it makes me feel wonderful that your work is a lifetime warranty.
3/18/2017
Dennis S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Had to take car back because it overheated on way home, then discovered a/c Fremont hadn't been put in. Appreciate rental provided, everyone very nice and helpful, but there have been glitches.
3/18/2017
Freda T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service and genuine interest in making the customer happy. Thank you
3/18/2017
Jose V. VERIFIED CUSTOMER
Vehicle Make : Honda
Job well done fast and great quality will be back if needed
3/10/2017
Maria M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Todo estuvo bien .. estoy contenta sobretodo por la ayuda que tuve elseor Hector Llamas me ayud mucho y estoy muy agradecida con el .. gracias a todos por aser estoy m¡s f¡cil ..
3/10/2017
Ricardo G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciate every effort Hector made to make my experience as smooth as possible
3/7/2017
Gildardo B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I have been there before and had a great experience. Hector is always the one to help me out. He is really good at explaining the process and makes it very easy.
3/1/2017
Terriyonna M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service and very timely.
2/25/2017
Berenice C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Carlos is great! I don't have any bad thing things to say about him or the staff at Pacific Elite. Every question I had would be answered in a timely manner. Couldn't be more happy with the service!