Gave me back my car looking brand new and really clean!
7/20/2017
Barbara A. VERIFIED CUSTOMER
Vehicle Make : Nissan
When originally quoted it was going to be ready the 7th of July, I was thrilled.
On the 7th, I got a call from Alex saying it will be ready on the 11th.
The 11th came and they said it would be ready on the 14th (my birthday)...
Alex called me again on the same schedules day saying it would not be ready on the assigned day.
I rather have Pacific Elite quote me for a month out and then call me 3 days earlier to say it's ready ahead of schedule.
When receiving the car it was fine till the "tire pressure " and "unbuckled passenger" light came on, my radio isn't working, and the time on my clock is off... WHAT KIND OF UNPROFESSIONAL PROGRAM ARE WE RUNNING HERE?!?!?!
I'll be coming in tomorrow morning to put my car back in your untrustworthy hands to fix what hasn't been completed.
I request a different, more "stick to your word" Pacific Elite Auto Rep when I come back in.
Not satisfied!!!!!
7/18/2017
Molly V. VERIFIED CUSTOMER
Vehicle Make : Honda
I was so upset that I had to take my car in and pay for damage I didn't do but the folks at Pacific Elite made the process so easy and painless. Great customer service all around!! Also, I loved that my car was washed nicely, typically free washes are sloppy and this definitely wasn't. Thank you Pacific Elite for a great experience!
7/14/2017
Fanny Tonella. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent work and great value from a top team. Along with punctuality, honesty, integrity and excellence customer service, I am fully satisfied with Pacific Elite collision center work.
Thank you,
Fanny T. Tonella
7/12/2017
Connie J. VERIFIED CUSTOMER
Vehicle Make : Kia
Awesome customer service. Job well done from beginning to end. Thank you
7/12/2017
Robert I. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you to Alex and the rest of the team at Pacific Elite Collisions. Great quality, great customer service and just great overall.
7/8/2017
Jeffrey D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Am. Rey happy with the results and the professionalism. Alex was very helpful and went above and beyond to make sure I was satisfied with the work they did. I will use them again if I need something done to my vehicle
7/7/2017
Oliver B. VERIFIED CUSTOMER
Vehicle Make : BMW
The staff where professional, knowledgeable, and services where done in a timely manner.
7/6/2017
Carrilin F. VERIFIED CUSTOMER
Vehicle Make : Toyota
This was just about the best customer service I have ever received. The staff was extremely friendly, helpful and clear about what was going to be done step by step. I received frequent updates, and my car looked like new!
7/4/2017
Robert F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very courteous and professional staff. Great communication and notifications throughout the entire repair process. Front office staff were easy to talk to, helpful, and answered all vehicle related questions with the utmost professionalism. I would highly recommend to others needing vehicle repair.
Mr. Felipe
7/1/2017
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Rated 10
7/1/2017
Tony H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very professional, reliable service. No complaints and would recommend to all
6/30/2017
Cristina S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome customer service, communication, and fast repair!
6/29/2017
Richard L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The two men that helped me (one from GEICO and one from the repair side) did an outstanding job in fixing the car in a timely manner and keeping me informed every step of the way. It was an outstanding experience all the way around!
6/29/2017
Ross T. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The job was done like it said it was going to be and all of your employees were so kind and concerned with my concerns.thank you,,, if I need any repairs whatsoever again I will come back to you.
6/27/2017
Sonia R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service! Very prompt! Great work done on the car :)
6/25/2017
Ernie G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent communication through the process!
6/24/2017
Pam A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Text communication was good. Alex very responsive. All staff very friendly and seemed truly concerned. The extra mile was the very CLEAN car bsck!!!
Thank you
6/23/2017
Nayelly C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Am really satisfied with the services I received from PacificElite. Great team thank you so much for caring. Mike was great in customer service. He kept me informed of my cars process.
6/23/2017
Mary B. VERIFIED CUSTOMER
Vehicle Make : Dodge
My window button was missing but other than that greattttt service