You guys were very courteous they called me all the time and let me know the status of the truck the truck turned out fabulous I would definitely refer other people to you and had a great experience when I picked the van up I accidentally rubbed up against a yellow pole and one of your guys offered to rub it out . I own my own business and customer service is everything. You have a great crew of workers I will bring any car that needs repairs to you in the future and will tell everyone about you're great service And how you treat you're customers customer
9/9/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Alex was great he let me know how my car was doing. My car looked great. Just how it looked before the acccident
9/8/2017
Donald M. VERIFIED CUSTOMER
Vehicle Make : Toyota
From soup to nuts, every step was effortless and pleasant! Very satisfied with the whole experience and results. Thank you!
9/7/2017
David B. VERIFIED CUSTOMER
Vehicle Make : GMC
I would have to say I was very impressed with the service they provided, everyone that I dealt with very professional and friendly, they prompt and courteous service they followed up with progress reports.my truck was finished on time.thank you rick and the rest of your team, sincerely David B
9/6/2017
Yvette P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Im very HAPPY with the whole Pacific elite team. My vehicle was repair by Alex and he did an OUTSTANDING job.... He amd the staff were very helpful and friendly.
9/2/2017
Eddie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
My Estimator was Lisette Ortega. She is very professional. Every promise that was made was done. I would recommend Pacific Elite to all my family and friends. Totally satisfied.
9/1/2017
Lourdes Y. VERIFIED CUSTOMER
Vehicle Make : Ford
I feel like it shouldn't have taken so long. 10 business days seems a bit much for the amount of damage to my vehicle. My pickup date was pushed back three times. Other than that everything and everyone was great. Would still recommend you.
9/1/2017
Ana G. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent customer service by repair employee. Left car in excellent condition. More than satisfied.
8/30/2017
Mi Ae. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I received the message that my car was fixed and ready for pick up. I called them to double check and tried to go pick up the car that day but they told me to come back the next day because I will be 5 minutes later than the closing time. So I went back the next day. I signed all the release forms and waited for my car but they could not find my car. Finally found out they did not have my car ready there. Office personnel told me to come back after the weekend on Monday.
It wasn't a nice experience for me. You should improve the communication between the update text and the location because this gave me 4 days of trouble trying to go get my car when it was not ready for pick up.
8/28/2017
Stephanie S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I received my vehicle back and the repair work was exceptional, however my belongings in my center console had been removed as had the items in the side compartment of the drivers door. I would understand this had those areas been cleaned and vacuumed but they were not. Of the items that had been Disturbed included a first aid kits that was open and left open and had clearly been gone through. I'm not sure nor do I understand why all of my belongings had been gone through.
8/28/2017
Mark F. VERIFIED CUSTOMER
Vehicle Make : Lexus
John Kerby was a big help!
8/26/2017
Jose V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks to Alex........ I'm really happy with the job they to my truck......
8/25/2017
Dababneh.talin Nemri,rami. VERIFIED CUSTOMER
Vehicle Make : Nissan
John was great. He handled my car very well. I was impressed with his excelllence in customer service . The car looks great. Thank you
8/25/2017
Tien N. VERIFIED CUSTOMER
Vehicle Make : Honda
It's was excellent service,I got my back just like they promise, my car look like brand-new again ,thanks Colt and Enrique
8/24/2017
Angela N. VERIFIED CUSTOMER
Vehicle Make : Honda
Your customer service was phenomenal. They were very professional and kept me informed about my vehicle. Especially Mike and I believe it was Kelly.
The timing of your question is somewhat inappropriate at this time if your seeking a "best" or better answer. Ive had the car for approximately 20 hours and at this moment I'm completely satisfied. Especially your staff. Including the receptionist's. And of course my car rep, Ricardo. Thanks for your complete A-**** service. Just make sure you ask everyone 6 months and one year. 2 days-30days-6?, and one year. Your Great Reputation has just increased 600%. Good will too.
I know, I made serious $$$ with this and other efforts
Robert W
8/19/2017
Paula M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Competent, took care of things quickly and kept updates by texts. Great service Beautiful job!
8/19/2017
Ryan N. VERIFIED CUSTOMER
Vehicle Make : Toyota
John Kirby, the person I primarily dealt with, was friendly and knowledgeable. I would definitely consider returning for any future body work repairs. Thank you