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Real Reviews from VERIFIED CUSTOMERS
Wilfredo T. VERIFIED CUSTOMER
Vehicle Make : Buick
I was very satisfied with Pacific Elite because they handled the situation quickly and got my car out in less than a week I hope to see the service continue if I ever use your shop again thank you
3/10/2018
Paul M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Loved how attentive everyone was. Instantly took my car in and fixed it so quickly! I’ll keep coming back for sure
3/10/2018
Jesse S. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff is very professional the girl at the front desk is especially helpful.
3/9/2018
Edna W. VERIFIED CUSTOMER
Vehicle Make : Honda
They entertain us good and did the job well done and on time.
3/9/2018
Yochan G. VERIFIED CUSTOMER
Vehicle Make : Acura
You guys are terrible with deadlines and communication. Your customer service reps put me on hold and do not answer back nor do they call me back when they say they will. Total lack of professionalism all throughout. The mechanics did a good job with the bumper so I'll say that. Overall, your front office needs to be changed immediately or you'll encounter a lot more complaints than this one here. Please do not contact me. I am done dealing with your reps.
3/8/2018
Tammi M. VERIFIED CUSTOMER
Vehicle Make : Honda
Completely satisfied Only thing is that I don’t understand why they would touch things on my dash by speedometer... I had a dried up Rose there that had Sentimental value Was sad that it was gone Not sure why it was touched when only repairing rear bumper ????
3/7/2018
Josua B. VERIFIED CUSTOMER
Vehicle Make : Honda
Chris and the team were great and kept me informed and updated.
3/1/2018
Artigauttam P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service and advisor.
2/25/2018
William M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I received a message saying that my car was scheduled to be ready at 4:30pm around 1pm on monday, then I never received any text confirming that my car was ready after that. I then called to see if it was ready after hearing nothing for 2 days and was told that it had been ready. After hanging up, I finally received an actual confirmation text saying that my car was ready, two days later. The rental company was under the impression that it had been ready so I’m now paying $87 out of pocket for having a rental too long. Something needs to be done about the notification system so nobody else needs to experience this.
2/24/2018
Amauri D. VERIFIED CUSTOMER
Vehicle Make : Ford
Fast and furious Excellency. :)
2/24/2018
Denisse C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great customer service. Turn around time was sooner than expected.
2/23/2018
Robert S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Still waiting for a call and a decision
2/22/2018
Gloria A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very satisfied with the workmanship of my car. This is my second experience with Pacific Elite and would highly recommend them to everyone. I don't expect to come back but lately my car must have a sign thats says “Hit Me”. Lol. Again, very satisfied and a job well done. Also, the people that work there are all very nice and very highly knowledgeable. Thank you again Pacific Elite
2/22/2018
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : Honda
Liz was kind ad professional. She took care of my needs from start to finish. It was a smooth process. I will use Pacific again if needed.
2/21/2018
Kevin G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very satisfied with the experience. Only a small paint chip that will need to be repaired. Great guarantee.
2/18/2018
Amy S. VERIFIED CUSTOMER
Vehicle Make : Dodge
My only comment would be an almost step by step on what is happening. Like 'your car is now being dismantled for assessment'.
2/15/2018
Juan S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very happy this is my third time going You very happy.
2/13/2018
Luis S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The services done by Pacific Elite in Body repair of my Camry was perfect. Over all rating, I would give "Perfect" score in all services.From the time car was received and all the functions of the Receptionists and customer services and attendants, complete respect was manifested by each individual personnel.I had recommended to at least four of my friends Pacific Elite services who were all happy at the result of the services. KEEP UP, the good job done.
2/13/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Satisfied at this point.
2/9/2018
Francisco E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service from all the employees
2/6/2018