Great service and fantastic communication: daily updates via text and/or email.
8/11/2015
Ryan D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Norm **** was very helpful and efficient in helping me. He constantly updating me throughout the entire process of repairing my car. I love how I'm getting email and text update about the current status of my car. And thank you so much for cleaning my car interior and exterior. You really exceeded my expectation. The front desk personnel was very nice too.
8/8/2015
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the speed and quality of the repair.
8/8/2015
Alander S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was very please with work ,and the service was excellent from start to finish. thank you for being so attentive !!
8/8/2015
Michael Z. VERIFIED CUSTOMER
Vehicle Make : Dodge
This is the first body shop I've dealt with that I would consider returning to if I find myself in need again. James's handling of the customer end of the job was very professional. He was open and forthright with what work would be done and how, and kept me up to date with the job's progress. The work was done quickly and was beyond expectation. My car was completed ahead of the appraised schedule and I appreciate the full detailing that was performed.
8/8/2015
Michelle D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Yes, Pacific Elite Collision staff Jose Olivares did a amazing job on my car. Jose Olivares had excellent customer service and answered all of may questions regarding my car. I was so impressed how fast my car was fixed! I would differently recommend your company to my family and friends.
Thank you!
8/7/2015
Anna A. VERIFIED CUSTOMER
Vehicle Make : Acura
Hosea was awesome. He was very kind, professional and explain all the details of the work. I was so happy to have him as my service person and I will highly recommend Pacfic Elite to my family and friends. Thank you
8/7/2015
**** S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Amazing job and outstanding communications through the repair process. Thank You
8/7/2015
David W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Do not have any. I was kept informed before I could even wonder what was going on. I find your customer service is higher then my last visit & I have been dealing with Prestige Too, since they were located on PCH in Redondo Beach behind the Taco Bell.
8/5/2015
Reynaldo C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job on my 2012 Focus, fast service and the vehicle looks fantastic and love that they also cleaned the vehicle!! Great customer service and very professional personnel. Thank you all for the fantastic service!
8/4/2015
Regina M. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Excellent services!
8/2/2015
Scott W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Every thing was great til this morning when my check engine light came on again.A/C is working great but don't know why CE light came back on
8/1/2015
Yvette M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Don't bother contacting me. I found the customer service I received, especially by Eric Wilke, to be deplorable. The fact that your manager, Dustin, chose to hide rather than deal with my complaint was a clear sign on how you run your business. I will never step foot in your establishment again and will warn everyone I know against taking their business to you.
7/31/2015
Johanna V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just want to say thanks to Dustin and the whole Pacific elite team for an exceptional experience. Not only was my car returned to its original condition, it's even better now!
Had two small issues when picking up my car- an alert light still on and a bit of dirt in the car. Dustin took both as opportunities to go above and beyond and earned my loyalty. He took something that could have angered a customer and turned into an opportunity to show that he will go the extra mile to make sure I am 100% satisfied.
I would come back in a heartbeat! I am also more than happy to refer new customers.
Thank you!
7/31/2015
Nicolette O. VERIFIED CUSTOMER
Vehicle Make : Kia
Great service. Jose was extremely professional and gave me constant updates..I never even had to call. Great experience.