The staff were very professional and did a great job of keeping me up to date on the status of the repairs.
9/12/2015
Gracie B. VERIFIED CUSTOMER
Vehicle Make : Honda
Receptionist girl could not be any COLDER. Ignored me entire time when I dropped off my car and again when I picked up; Yet, she was supposed to be "taking care" of me. If not for Jose Velasquez or the hard working lady across from reception desk, I would still be waiting to be attended. Satisfied with repair to my car. Based on receptionist, I will not return
9/12/2015
Tanya H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
JV, was GRRRREAT and kept me up to date with my vehicle repair. I felt that my Cadillac was in good hands. The entire Pacific Elite Collison team gave A-**** class treatment. I am 110% SATISFIED! ! ????????????
9/12/2015
Roger S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for a job well done.
9/12/2015
Jenithal L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent crew JV and Jackie everyone was wonderful
Geico is an Awesome company you guy care about ur customers
SCORE A 10 in my book
9/12/2015
Febrita U. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you JV and his team. I am beyond amazed how very accommodating you guys are all!! to infinity and beyond satisfied with the outcomes of the car work! You are are awesome !
9/11/2015
Miriam E. VERIFIED CUSTOMER
Vehicle Make : Honda
James was great too bad I was not happy with the geico adjuster not the enterprise rep as well as the car I was provided.
9/10/2015
Drew C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your team of guys was perfect, truck came back looking good, and way faster then I could have guessed. 5 stars!
9/9/2015
Zeinab E. VERIFIED CUSTOMER
Vehicle Make : Nissan
JD was great
9/9/2015
John O. VERIFIED CUSTOMER
Vehicle Make : Dodge
James R is poor at following up and is not very proactive (if he's new he should be better trained). Other than that everyone there is tip top. Work is excellent and the front desk is stellar.
9/6/2015
Kathy G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone was so nice and helpful. The repair work
was timely and beautifully completed.
I am completely satisfied.
Thank you.
9/5/2015
Michelle E. VERIFIED CUSTOMER
Vehicle Make : Honda
The service job was amazing & you couldn't even tell there have been damage. The gentleman who helped me was SO helpful & made sure I was updated on the repair process. The only thing that really made my blood boil was when I went to pick my car up there was a mess up on the deductible responsible was laid upon me however; I had already discussed this with my adjuster and the other Geico insured was responsible for paying it. There was a screw-up on the paperwork which delayed my departure. As a side note I also had my twins with me so you can imagine their patients ran thin after while.
9/5/2015
Victor C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Everything was great about your service. You inspected my car immediately when I first brought it in, then sent the estimate later that same day. When I brought the car back for repairs, your daily email updates kept me informed of progress, then you delivered it back to me early. Everyone was courteous and professional. I was very, very impressed.
9/4/2015
Prashanth K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent, friendly service with no problems whatsoever. Thanks for the quick service; car ready even earlier than quoted. Thanks for a job well done.
9/4/2015
John D. VERIFIED CUSTOMER
Vehicle Make : Kia
I could not be happier or more impressed with the professionalism of the entire staff. My car was in a hit and run, a very frustrating experience in itself, but your team could not have been more welcoming and efficient in fixing my car and taking stress out of my life. My car looks BEAUTIFUL, and the work was completed 5 full days early from the initial estimate. On top of that, it was cleaned inside and out, which was an awesome and very welcome additional touch. Each of those small additions made this experience the absolute best it could have been. From the text message updates, to the emailed pictures, and the importance I felt as a valued first time customer, I will very happily be recommending Pacific Elite Collision to anyone I know in need of car repairs. Thank you for doing such an incredible job!
9/4/2015
Emily E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you so much for all your help and for the updates I very much appreciated the quality updates. Also it was so nice to work with such pleasant and happy people - it made the experience much easier to deal with. Thank you so much :-)
9/4/2015
Shereya N. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent customer service, timely repair, easy to get a rental car. Loved working with them!
9/3/2015
Huang C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
My estimator Jose Olivares was very helpful and communicative of everything that was happening while my car was being repaired.
9/3/2015
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Honda
Great folks at your shop from reception to completion. Especially JV who kept me updated daily. On a scale of **** to 10 JV is a 25..great customer service and my car look great. Good work.
9/3/2015
Paul S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great follow up, delivered car on time and on budget.