Phone number and name were initially incorrect which delayed resolution and communication, but it is my understanding this was an issue on the Geico side. I also received a text indicating the work was done before the car was ready and attepted to pick up, which was another miscommunication driven by Geico's closure of the insurance covered portion of the work. As far as the quality of the repair itself and device from Elite, the experience was a good one and I'm happy with the outcome.
3/14/2017
William B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
the staff was super helpful.
they are a geico service provider and now I know why.
fantastic!
3/14/2017
Leticia D. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service. Very professional. I would definitely use their services again.
3/12/2017
Rafael M. VERIFIED CUSTOMER
Vehicle Make : Honda
Matthew and darious were excellent in customer service when met them . Matthew went above and beyond with letting me know the status of my claim and my car was finished before the date provided. Over all I give pacific elite 10 stars. And geico 10 stars for my speedy delivery . Thank you guys and as I never hope to have to come to your ship. Because of Matthew I will be there worst case scenario.
3/9/2017
Geraldine C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for repairing my car so quickly! Also, thank you for the continuous communication regarding the repairs. Very happy with the results!
3/5/2017
Rachel B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The text message service is amazing, great and quick service! Thank you!
3/4/2017
Ana S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I just want to say that everyone there was great and everything they did was great the girl at the front dest was good and Dave was great and even the guy that brought my car when it was done all I really can say about all of them is they were all great They even washed my car it look so pretty so thank u all for your great service Anna Sanchez
3/3/2017
Christopher D. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was done perfect and in a timely manner. Not to mention everyone was very friendly and understanding. Would use them again and recommend friends and family.
3/2/2017
Josh P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely great service.
3/2/2017
Duane W. VERIFIED CUSTOMER
Vehicle Make : Toyota
thank you for shining up my car inside and out.
3/2/2017
Willie J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did a wonderful job I will spread the word about the good work and good service
2/25/2017
Lindsey H. VERIFIED CUSTOMER
Vehicle Make : Scion
Great service.
2/25/2017
Ernie A. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent service
2/21/2017
Martina L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Happy people working there at Pacific Elite, Excellent service. I can feel good energy at the office make customers feel better. Thank you : Martina L
2/19/2017
Daniel Z. VERIFIED CUSTOMER
Vehicle Make : Honda
Good communication throughout the whole process
2/18/2017
Darlena D. VERIFIED CUSTOMER
Vehicle Make : GMC
Your staff were exceptionally curious and professional. Matt went above and beyond to get my car ready (a day early) for a last minute personal trip I needed to take. My car looked as beautiful as the day I first bought it. Seller job!!
2/17/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt was great. He took care of everything.
2/17/2017
Claudia T. VERIFIED CUSTOMER
Vehicle Make : Ford
Just keep the gear work you guys do. I'm was very satisfied with the work in my truck. Thank you
2/16/2017
Nick R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The lights on the front ceiling of my car no longer turn on when I open my doors (and yes, the lever is switched to the appropriate position). I will be calling tomorrow and coming in to have it looked at and fixed