The repair was done a lot sooner that expected. Thanks
2/15/2019
Joaquin N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for the job well done.
2/10/2019
Zenaida S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very well accommodated and expectations met beyond.
Very friendly and welcoming making me feel not only
my car was well taken cared of but me personally. Mahalo
Matthew, Valerie, and Manuel and staff at MS Auto!
2/8/2019
Steven H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Looks great. Worth the wait. Excellent and professional company.
2/8/2019
Geri G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone at MS auto is a credit to the business!
Each staff member treated me with kindness, clarity and professionalism.
I hope there are no more auto accidents in my future, but if one occurs, I will definitely return to MS auto for repairs.
Udabest!
Jeri Gertz
2/2/2019
Josette G. VERIFIED CUSTOMER
Vehicle Make : Honda
Good friendly service.
1/23/2019
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Honda
There were quite a few problems.
Was called to pick up car at 3:50 Friday afternoon, said would be ready at 4:15, but close at 4:30. (Live kalapana)
Final cost was double the estimate.
Paint finish in one area was very substandard. Made we wait for an hour while "tried to fix".
But worst of all, (and manager better call on this one). Car barely turned over when I tried to leave. Went to store right after, and car would not start At All. Had to call a friend to come and jump start. Brought to Lex Brodie. They said was a new battery, bought "you left the hatch back open with light on for a week, and played the radio. And completely drained the battery. They said the battery should be disconnected during service of this kind. How can you send people away with a dead battery????
Not a good experience, and an entire work day lost.
1/22/2019
Gayle C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It would have been nice if the car had been vacuumed.
1/15/2019
Alice D. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair job was well done.
I would have appreciated a call or text or email about when my car would be finished and ready for pick up. I hadn't heard so I just called MS Auto at approx. 3:30pm and was told that it would be ready in an hour so to pick it up before closing at 4:30PM.
1/10/2019
James W. VERIFIED CUSTOMER
Vehicle Make : Ford
Professional service, knowledgeable and very thorough. No shortcuts here. Very satisfied with the end results, would definitely recommend to anyone who wants the job done right. My truck is fairly new and of course when you have problems like parking lot scratches and dings pride of ownership always comes into play. I am very happy!! Kimo
12/27/2018
Samuel L. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for repairing both scratch marks on my truck and making it completely unnoticeable.
12/22/2018
Mei-ling F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall service was excellent. My car was fixed and ready sooner than expected and the workers are real awesome.
12/15/2018
Glenn Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good service and workmanship
12/14/2018
Elodia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I still don’t know when I will be able to pick it up, though please have Alecia at the Toyota dealership call
12/11/2018
Willa N. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great experience, thank you very much!
11/24/2018
Susan C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very helpful. When I went to go pick up my car the owner introduced himself and shared his philosophy of business with me. It was a very good client centered philosophy.
11/21/2018
Julie A. VERIFIED CUSTOMER
Vehicle Make : GMC
lack of information about reason for delays was a BIG problem. it's easier to understand delays if the customer knows why. automated emails simply stating the new, pushed back date is not enough.
11/20/2018
Allegra P. VERIFIED CUSTOMER
Vehicle Make : Buick
Excellent work and great communication throughout the process. Also finished a week ahead of schedule. Bonus!
11/17/2018
Francis B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very impressed with service from start to finish.
Much mahalo. Will definitely refer to others.
11/10/2018
Mary C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I waited longer than expected for my bumper repair because Farmer’s Insurance wanted the bumper fixed rather than replaced. When that didn’t work, M/S was told to purchase an after market bumper. That didn’t work so finally, M/S ordered a new Toyota Avalon. The wait was prolonged because Servco took a while to deliver the bumper. M/S was at the mercy of Farmer’s Insurance. The car repair looks good but the overall time delay impacts satisfaction.