Replacement rim was presented to me clearly very old, rusty, and dirty. I had to request it be painted. Also Geico adjuster told me passenger side door handle would be fixed. It was not.
8/12/2015
Joe K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The commutation from the staff at Abra and from travelers was perfect. I felt up to date and informed. I had one minor issue: my XM wasn't hooked up properly and it was fixed in less than 5 minutes. Quality of repair is great.
8/11/2015
John A. VERIFIED CUSTOMER
Vehicle Make : Honda
The communication was great. It was a team effort that impressed me. Your receptionest and Nick and even Robin at Enterprise were outstanding. thanks for a great job.
8/9/2015
Archana D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Katie was wonderful and updated me daily. Ray was wonderful with all the instruction and assurances and of course customer satisfaction. I had a great experience and the car looks great. Thank you.
8/8/2015
Sameka R. VERIFIED CUSTOMER
Vehicle Make : Ford
Enjoyed the frequent updates and fast service. Things ran smoothly.
8/8/2015
Margaret C. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks great. Thanks for taking care of it so well!
8/6/2015
Jason B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional
8/4/2015
Betty H. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
You guys did a great job. Thank you!
8/4/2015
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I come from a customer service-focused world. I've spent many years in business where the customer was always the center of attention. I didn't expect that a body shop experience would far surpass any previous customer service experiences I've eve had in the past. The service I recieved was outstanding and made such an impression that I would tell everyone a out the Abra (Wilburn) - I've already started! Everyone IhT I dealt with was friendly and professional. You really know how to do your job and make a terrible situation (car accident) a very unstressful experience. Than You and thank everyone I came in contact with.
8/2/2015
Tynetta R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was extremely satisfied with my ABRA experience. The staff was very professional and clearly explained all steps. My vehicle was ready before promised and repairs we're excellent. Thank you!
7/31/2015
Mary S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and very friendly,helpful people! Will recommend to everyone.
7/31/2015
Ashwin P. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was very informative, helpful and cooperative.
7/29/2015
Jagan G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Service! I am very much satisfied.
7/29/2015
Tabitha M. VERIFIED CUSTOMER
Vehicle Make : Ford
Highly recommend!!! I could not be happier with Abra! Excellent customer service! Ray kept me informed about my car throughout the entire process. Kevin also checked in with me to see how everything was. My car was ready on time (actually earlier than expected). Great auto body shop! Excellent job to the entire Abra body shop location on South Tryon! Thank you so much & keep up the great work! Oh, by the way my car looks absolutely wonderful!
7/25/2015
Ronald T. VERIFIED CUSTOMER
Vehicle Make : Ford
GREAT SERVICE!! 10 :-)
7/24/2015
Peter R. VERIFIED CUSTOMER
Vehicle Make : Honda
Clean car when done
7/24/2015
Pamela P. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car look new!
7/24/2015
Robert S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Professional, competent, great repair job. Periodic updates, always customer service oriented. Thanks for your service.
7/23/2015
Dennis P. VERIFIED CUSTOMER
Vehicle Make : Honda
The only issue that I have is that once I got the vehicle back home I noticed that the bumper on the driver side doesn't click in place it has a space. And on both sides of the vehicle where the bumper meets the fenders the paint is lumpy. I do have to say that your customer service team is great and they did a great job with h keeping me up to date on a daily basis.
7/23/2015
Melissa G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I really appreciate everything that was done for me concerning my car accident. The whole staff was friendly and Shelly kept me informed throughout the entire process. Thanks so much for all of your hard work.