Michael at Mooresville NC is an asset to your Co.Work done on time and looks great.
2/21/2015
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great communication & updates. Car looks great
2/15/2015
Roberto B. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Everything was great, like brand new, you guys did a superb job. Very accommodating
2/15/2015
Christophe J. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team at your mooresville location was wonderful. They helped us with everything. Everyone we spoke with was very friendly.
2/14/2015
Amanda L. VERIFIED CUSTOMER
Vehicle Make : Kia
This was my first experience with a body shop and although it wasn't under the best circumstances, the staff made me feel welcomed and taken care of. Michael was a huge help and kept me updated everyday with emails of the progress. I also loved getting the text message updates. Being new to the NC area from FL, I didn't know any of the shops, but I'm glad state farm recommended WIlburn to me!
2/14/2015
Phillip T. VERIFIED CUSTOMER
Vehicle Make : GMC
Great communication, great work. Thanks
2/13/2015
Robert M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service. I was updated daily on the progress of the repair. It looks great!
2/13/2015
Kimberly H. VERIFIED CUSTOMER
Vehicle Make : Ford
They kept me informed and were kind to the situation. The job was done to my satisfaction. I would recommend them to others.
2/8/2015
Michelle D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience Mike went over and above to be sure things were perfect! Would recommend to everyone!!
2/7/2015
Deborah V. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Great service and repair- Jeff was outstanding!
2/5/2015
Austin S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Michael is pretty chill
2/5/2015
Rodney C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job great service wonderful people
1/31/2015
Lyndsey O. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had a wonderful experience. I felt like they took care of my car as if it was a child. Awesome service.
1/31/2015
Virginia B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very satisfied just like new
1/31/2015
Karen V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very friendly , kept me updated daily and work was done on time to my satisfaction
1/30/2015
Sean C. VERIFIED CUSTOMER
Vehicle Make : Jeep
When I went to pick up, I noticed and the repaired fender and good did not align. By the time I got home, the paint had already chipped from the body rub. Also, the replacement marker bulb does not fit/ is not the same as the one on the passengers side. I also indicated in multiple communications that the steering wheel was out of alignment and the anti-skid warning light was on. I don't think any were looked at. I'm so disappointed I'm sick. I don't have the time to bring the vehicle in multiple times, and have to find alternative transportation. I like Jeff, but I need someone in charge to take a look at what happened and make it right.
1/24/2015
John C. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair process took a total of 10 days, communication between certain representatives was lacking, and there was a display of disrespect towards myself. Kevin Holmes, however, whom is a district manager form Abra stepped in to rectify the ongoing issues and problems with the claim and repair. His professionalism and oversight of the process is a credit to the company, for without his intervention ye entire experience would have been completely unacceptable and even awful. The work performed is fantastic. if I were to grade the shop on the total process it would be a 75/100. Customer interaction and contact is paramount to the satisfaction and relationship-building of the customer service. Without it, you might as well guarantee to never see a customer again once their experience is complete. The front desk secretary for Abra of Mooresville was wonderful as well. She made sure I not only had every form for the claim but also copies of other forms that I asked to have.
1/23/2015
Eric B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very happy.
1/22/2015
James W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great work and very timely return of our car. Thank you for all the good work.
1/20/2015
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The whole staff that I met were very professional and friendly. My car was repaired in a timely manner and I am ever satisfied with the service rendered.