High pitched noise coming from front of car where repairs where done. called -have appointment to bring in Monday.
Spare wheel was NOT secured and locked in place -an oversight - not when the shop had my car for 15 days-did not vacuum out interior after doing repairs....this was not your best effort on my behalf as a USAA customer....???
9/13/2014
Robin B. VERIFIED CUSTOMER
Vehicle Make : Lexus
The job looked great and even finished ahead of schedule
I was thrilled with the painting and the communication.
Thanks
9/12/2014
Steve W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was so upset that someone hit me again . I was just there earlier this summer for someone hitting my car in a parking lot . Any way I was treated so good . Michele Gurman was so good to me. She explained very well how they would fix my car . The company is blessed to have Michele.I picked my car up today ,I was a HAPPY girl !!!! Thank-you for doing a great job on my car!! God bless, Tammy
9/12/2014
Richard S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleasurable to work with. Good staff.
9/11/2014
Ray D. VERIFIED CUSTOMER
Vehicle Make : Acura
Melanie did a great job of following up on schedules and my car looks like brand new.
9/10/2014
Raymond S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The communication from staff was excellent, and car was ready when advertised.
9/9/2014
Carrie L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service. Michele was excellent throughout the process keeping us informed
9/8/2014
Charles H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
David and his team did an excellent job of ensuring my truck was completed in a timely manner and communicated with me throughout the entire process.
9/8/2014
David A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
9/7/2014
Russell K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I really like and appreciate the daily updates. Work done as planned.
9/6/2014
Marsha J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very courteous and professional service while being friendly and understanding about my concerns about the whole experience.
Thank you so much for everything.
8/31/2014
Dorothy L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good job
8/30/2014
Catherine W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great communication with the ABRA team. Very disappointed with the Enterprise Team. Their communication skills need some work.
8/28/2014
Elizabeth O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Even thought it took longer than expected but satisfied with the job done
8/27/2014
Deborah R. VERIFIED CUSTOMER
Vehicle Make : Toyota
There is no point in contacting us again - your estimate was so inflated for things that did not need to be replaced (such as the air conditioner and radiator)- you tried to total out our 2003 Toyota without even giving us a true evaluation of the car's condition or complete estimate with labor & parts. We drove the car to another body shop, over 10 miles away with no problems, and their estimate including labor was less Wilburn's for the parts alone.
8/27/2014
Anne R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Our service representative, Melanie East was excellent. Great communication and work performed.
Great experience!
8/26/2014
Patricia J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Two or three issues are yet to be resolved. My vehicle was not completed as scheduled. The insurance adjuster had to be contacted.
8/26/2014
Liz S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very good customer service.
8/22/2014
Jenny S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Aside from the outcome of the car, I was disappointed in the overall experience. I have used Wilburn in the past and have been very pleased... but it seems like things have gone downhill.
8/22/2014
Christina L. VERIFIED CUSTOMER
Vehicle Make : Lexus
David McElroy was fabulous. Manager came to pick me up when my car was ready, excellent service.
Will recommend highly.