From start to finish every person I had contact with was extremely professional especially Michele Guzman !!! My car came out great and I would definitely recommend Abra to anyone I know who needs a body shop !!!
12/24/2014
Mark D. VERIFIED CUSTOMER
Vehicle Make : Kia
Pleasantly surprised that the silver paint match was so exact -- great job there!! Overall friend-liness and professionalism was top notch. It was a compliment when I when Adam Jones addressed me by name when I returned to the shop.Overall, a very positive experience with Abra during a very trying time. And, you even cleaned the inside of my car and cleaned the windows! WOW
Mark D
12/21/2014
Wayne H. VERIFIED CUSTOMER
Vehicle Make : Honda
Was provided an appointment date. Told work would take 6 days.
Received cryptic updates. Work took 15 days. Was told that you were backed up, which is not my problem.
Bad communication. Did not feel that I was a priority, even though I waited until my appointed time.
12/21/2014
Susan H. VERIFIED CUSTOMER
Vehicle Make : Nissan
As a former Sales and Training Manger for several newspapers I must say that David McElroy and the lady at the front desk were the perfect examples of Great Customer Service and they deserve at least a pat on the back. Now let's talk about HERTZ Rental, they are a completely case.
12/20/2014
Kristina G. VERIFIED CUSTOMER
Vehicle Make : Scion
Overall, I was satisfied. However when I got in my vehicle there was trash left in my car from them installing the new part. Not a big deal, but also not a pleasant thing to see.
12/19/2014
Holly W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The constant updates were a real comfort. Knowing each day the stage of the repairs made it bearable. Plus the no-hassle transfer of dropping off my car and picking it up was seamless. I was very pleased with that aspect. And of course, the people. They explained everything to me at each step. Very helpful.
I would definitely recommend them to anyone in need or body repairs.
12/19/2014
Richard G. VERIFIED CUSTOMER
Vehicle Make : Honda
Steve Devore keep me updated daily on the progress of our car,Amy who works at the reception desk was also very helpful in going over all of the paperwork,i would give Abra a solid 10 on every aspect of the experience i had with this claim
12/18/2014
Fedol T. VERIFIED CUSTOMER
Vehicle Make : Jeep
My experiwnce with your team was excellent from start too completion. My auto was brought back too when I purchased it....Thank you Mary.Mitchell,and Abra Team.
12/18/2014
Brenda U. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We really appreciated that you have high quality control.
12/17/2014
Raul M. VERIFIED CUSTOMER
Vehicle Make : Honda
The best experience. Give Melanie a raise
12/17/2014
Robert H. VERIFIED CUSTOMER
Vehicle Make : Ford
David McElroy did an excellent job of keeping me informed during the repair process. Very professional with very good customer service.
12/15/2014
Lars E. VERIFIED CUSTOMER
Vehicle Make : Chrysler
THanks for the help
12/12/2014
Kenneth L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks for atimely professional job on my vehicle. I wasvery impress with the agent care in explaining and keeping me updated on my vehicle.
12/10/2014
Lisa D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your daily communications with me were amazing and I knew my car was in trusted hands.
12/9/2014
Sandra N. VERIFIED CUSTOMER
Vehicle Make : Honda
Michele was wonderful.
12/8/2014
William W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Melanie East was very good to work with and kept me informed almost daily as to the progress of the repair. She is a very pleasant and knowledgeable young lady and an asset to your organization.
12/6/2014
Tracey D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The communication daily was great. The fact that the pick up was fast was even better.
12/6/2014
Penlope P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was very friendly and helpful.
12/5/2014
Brooke M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Steve was great to deal with. He sent me daily emails to update me on progress. Very easy process. Thank you