Melanie was great to work with. She kept me very informed and was pleasant updating me almost daily. What I'm NOT happy about is how dirty the car was returned to me. I have spots all over my rear view mirror, streaks on my front windshield, spots on my doors front and rear. The back windshield is so dirty that you can't see out of it very well. Also, the front fender was sticking out but once I pointed it out a guy came out and fixed it. I also believe to have a line or mark in the paint on the front fender as well.
8/9/2015
John C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
It has been an incredible experience, the best I have ever experienced over the last 20 years! You should be the industry standard! I have long had a mistrust with auto service industry. You completely changed that. Thank you for creating this positive experience for me!
8/8/2015
Teri P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Michelle did a wonderful job keeping us informed about the job progress! She did a wonderful job of being your company's face to this customer.
8/7/2015
Daniel L. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated having email updates each day. The work was done very well and the paint matched perfectly.
8/7/2015
Deanna D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was kept completely informed on a daily basis, and I also appreciated the pictures so I could see exactly how the fix was progressing. Michele Guzman in particular did a great job with consistent updates and excellent customer service.
8/7/2015
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Acura
The work was excellent. The customer service was excellent. Thanks for returning the vehicle clean inside and out.
8/6/2015
Lengki S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The service is amazing, especially Adam the Customer Service Manager tgat kept on updating me every progress !!
8/6/2015
Jim B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
It is a pleasure to have work done by Abra (Wilburn).
8/6/2015
Peggy Z. VERIFIED CUSTOMER
Vehicle Make : Honda
From the moment I walked in for an estimate I was impressed. Michelle greeted me and did the estimate right then and explained everything thoroughly. She also got us an appointment that would fit our busy schedule. She said it might take a week and had it done in two days. Very satisfied customer! Thank you!
8/5/2015
Michael P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Michelle Guzman is absolutely the best. She is professional, helpful, and at the top of her game.
8/5/2015
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you so much for your great work and speed of service.
8/4/2015
Tina U. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very professional. Kept me up to date and informed daily on the progress. My car looks wonderful.
8/2/2015
Aimee D. VERIFIED CUSTOMER
Vehicle Make : Ford
Casey was great. I appreciated the daily updates; I was especially surprised to find the car had been vaccuumed. I did not expect that. Thanks for going above and beyond!
8/2/2015
Joel W. VERIFIED CUSTOMER
Vehicle Make : Ford
Michele Guzman and the whole staff at ABRA were great. I can't even tell my truck was ever in an accident.
8/2/2015
Genae R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent work! I appreciate all of Michelle's thoroughly detailed updates and her extreme professionalism. It was very nice to know in detail about the rebuild and repair process. Everything was completed in such a timely manner. I couldn't possibly be more satisfied! Thank you!
8/2/2015
Oscar C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Melanie kept me informed and the repair was completed to my satisfaction. Thanks!
8/1/2015
Philip D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great service very very professional thank you
8/1/2015
Robert H. VERIFIED CUSTOMER
Vehicle Make : Ford
I think Michele did a wonderful job along with the rest of the team
They were very professional and communicated very well
I think she deserves a raise. Michele was a delight and did
Everything in her power to make sure my experience was
Perfect. Great job Abra Auto Body
From Robert ****
7/31/2015
Carol P. VERIFIED CUSTOMER
Vehicle Make : BMW
The Cornelius location is a quality operation. I was impressed by the atmosphere and felt as though I was entering a dealership rather than an auto body shop. Mary was very pleasant and helpful. David kept me up-to-date on the repair process almost on a daily basis. He was pleasant, knowledgeable and made me feel confident that the repair would be done properly. He assured me the car would look as it did prior to the accident and it does! Thank you.
7/30/2015
Laurie R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Michelle and the team are wonderful. I felt truly appreciated.