ABRA provided prompt and professional service. Melanie was very helpful, friendly, and knowledgable as she gave me daily reports on the state of my car. Great customer service, very professional staff, and quality work.
12/5/2015
Charles F. VERIFIED CUSTOMER
Vehicle Make : Honda
Communications to me were excellent and all communications with the insurance carrier were handled expeditiously. Quality of the repair is excellent.
12/3/2015
Cato J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The WORK WAS AWSOME !!! ????????????????????????BIG Ups TO ANDREW WHO TOOK THE TIME AND BROUGHT ME MY VEHICLE AT NITE!!! Love y'all and I will recommend you guys to ANYONE IN NEED!!! Amen Amen and
AMEN!!!!!!????????????????????????????????????????????????????
12/2/2015
George T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service
11/30/2015
Shawn T. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Melanie was such awesome help. She walked me through the entire process & notified me on everything that was happening with my car. The receptionist was also fantastic...very warm & welcoming!
11/28/2015
Henry S. VERIFIED CUSTOMER
Vehicle Make : Buick
The best time to evaluate a company and a company's employees is when things go wrong.
The first time I reviewed the repairs on my 2015 Buick Regal GS, I noticed that the paint on the repaired section of the vehicle did not match the factory color. Fading was not an issue as the vehicle was only a few months old.
After rejecting the repairs, the ABRA team in Cornelius set about to learn about the new painting protocols for GM vehicles. When the car was finally returned the paint was perfect.
Persistence and a desire to insure customer satisfaction is what made this ABRA team super stars in my opinion.
11/27/2015
Cathie S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Provide customers with the ability to pay cash/deductible
11/27/2015
Christine H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Melony did a fantastic job on keeping me updated and was very professional.
11/25/2015
Mark M. VERIFIED CUSTOMER
Vehicle Make : Acura
I received great service from Michele Guzman. She kept me informed every step of the way and completed my repairs ahead of schedule.
11/22/2015
Ricardo L. VERIFIED CUSTOMER
Vehicle Make : BMW
It's 32F outside and my toes are freezing as I drive down I-77 South. The heat in my car does not work. It has always worked so well that I do not wear a coat very often in the winter since my car heats up so quickly and strongly. I am very cold right now. The customer relations in the Cornelius location is nearly perfect. However, I am unsure if I can recommend the repairs. They fixed what they were supposed to fix but when I tried to drive away yesterday, I could not due to a dead battery. This morning my heat is broken. My A/C does not work either.
11/21/2015
Kevin K. VERIFIED CUSTOMER
Vehicle Make : Honda
Wow!!! Now that was an experience from a collision repair company that is second to nobody. Thank you for the updates, the timeliness of completion and professionalism. If anything happens to either of my 4 cars I will have only you repair it.
11/21/2015
Christopher V. VERIFIED CUSTOMER
Vehicle Make : Honda
Above and beyond what was expected. Thank you
11/20/2015
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The staff was extremely informative, and kept me aprised of each step in the process. I would recommend this company to anyone who was in need of glass and or body work done.
11/19/2015
David H. VERIFIED CUSTOMER
Vehicle Make : Honda
Working with Adam was the best experience we have had working with a repair shop. Highly recommend
11/18/2015
****T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very professional timely service.
11/17/2015
Loretta R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repair looks great! Rental drop-off, pick-up, shuttle very convenient and prompt. Front line employees very friendly and helpful. Andrew kept me informed on damage estimate and expected repair time.
11/16/2015
Jean G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Michele was very helpful professional thoughtful. Kept me well informed. She was a 10 out if 10
11/14/2015
Judson R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Beautiful job on the repair. Thank you!
11/14/2015
William W. VERIFIED CUSTOMER
Vehicle Make : Kia
I really appreciate that the work was completed before the estimated date of completion and not after.
11/14/2015
Bobbie S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
A beautiful repair was done in record time.
All Staff members were very polite and helpful.
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