Abra Auto Body Repair of America - Independence (Matthews)

Repair quickly and received message to know about the process

I love your service

Car looked great

The first time I even came to the shop it was 20 minutes before I could get a service writer to come look at my car. I already had an estimate in hand. My two to three day estimated turnaround time turned into 11 days. The only reason it finally got done was because I showed up and demanded my car back. It took almost 2 hours before I got it back. Luckily I inspected the repair before I left because it wasn't even done properly, the general manager had to take it back to have it fixed. I finally left, still unhappy with the repair, because I didn't want to waste anymore time or pay for a rental car anymore. I'm glad there's a lifetime warranty on your repairs, I noticed the trim piece that was replaced was glued on, pretty sure thats not how the factory made it. Again, I don't have time to waste trying to get it right.

Kinson was absolutely wonderful to work with. He consistently updated me on the progress of my car repairs.

Mike the manager acted like he was bother that my repairs was not complete. The communication was very poor. Also when I picked up my car nobody came outside with me to inspect the car to tell me what was repaired. If they had did that it I could have told them it was not repaired correctly and would have avoided several trips to the shop.