The communication was outstanding! I got a daily call from Randal, keeping me up-to-date on everything with my car, as well as being supremely polite & professional. Coming from a guy who manages a large customer service staff, Randal is the epitome of excellent service. He's a real asset to your entire team (which includes my encounter with both of your front desk staff, who were welcoming and very efficient.)
2/12/2015
Lisa J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent work and top notch service. Very pleased. Company stayed in constant contact about status of work, which was very helpful.
2/11/2015
Andrew G. VERIFIED CUSTOMER
Vehicle Make : Honda
Shawn was such a professional in managing my expectations and providing me timely updates. Also engaged routine text updates.
One satisfied customer,
Andrew G
2/11/2015
Erica E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was very satisfied...SEAN WAS AWESOME
2/11/2015
Jasmine M. VERIFIED CUSTOMER
Vehicle Make : Honda
Wonderful service!
2/7/2015
**** I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
thank you
2/7/2015
Verna B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Awesome experience.
2/7/2015
Andy M. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service!
2/7/2015
Gioia R. VERIFIED CUSTOMER
Vehicle Make : Honda
My entire experience was excellent and my car looks better than new!!!
2/6/2015
John B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent customer service. Constant Communication and representative was polite and thoroughly explained every step.
1/31/2015
Raven W. VERIFIED CUSTOMER
Vehicle Make : Ford
I liked the status updates and creative text messages.
1/31/2015
Michael W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Sean was amazing. I would work with him any day.
1/31/2015
Heather C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The only portion that was a bit inconvenient was that the repairs took two days instead of just one, but I understand that the shop must be exceptionally busy. The customer service was excellent, and my car came back looking fantastic. Thanks so much for everything.
1/30/2015
Dwaina C. VERIFIED CUSTOMER
Vehicle Make : Honda
The best repair experience I have ever had. Wonderful customer service.
1/28/2015
Nicole S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
From the moment I was greeted by Joseph he was extremely courteous. He made sure that before we talked about the car, he made sure everyone involved in the accident was ok. He explained how the whole repair process worked and made sure I was comfortable with everything being completed. Helped me get my rental car squared away quickly and efficiently and while my vehicle was being repaired, he stayed in constant contact to keep me in the loop of the process. After my car was completed he went an extra step to make sure my car was clean on the inside as well. I felt like I just picked a brand new car! Thank you Joseph and team for the wonderful job!
1/28/2015
Roselyn A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They were great about keeping me updated on the progress of my car, and it looked great. I was happy with the service.
1/26/2015
**** P. VERIFIED CUSTOMER
Vehicle Make : Volvo
Only negative comment is that the text messaging that I agreed to was not at all in sync with the repair process. It even alerted me after hours that a revised completion time was slated for five days after I was told to expect completion and thus was unnecessarily alarming. In addition to inaccuracies, the text messaging was too frequent and became quite annoying.
1/26/2015
Monica D. VERIFIED CUSTOMER
Vehicle Make : Honda
Its a thick film of paint, or something on both front and back passenger windows. Also, the inside of my car was left with white dust everywhere. I wasnt able to inspect my car before i left. ..due to the rain. And from the looks it appears that a scuff is on the door. It may be some of that film like what's on the window. And on the back window passenger side, it has scratches!! Not happy one bit!!
1/26/2015
Paulette M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Fast and friendly service.
1/24/2015
Jeffrey J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Randal was great about keeping me updated proactively. Completed job very quickly- much quicker than expected. Enterprise next door made process easier than it would have been otherwise. Never a desirable situation to be in with an accident. However, was easiest I have ever had.