Thank you for the fantastic work on my BMW X1. No one wants to be in a car accident, but the fantastic team at ABRA made the repair process easy. I am completely satisfied with the service I received and would certainly recommend ABRA to friends and family.
Sincerely,
Adrienne B
8/30/2016
Carla S. VERIFIED CUSTOMER
Vehicle Make : Acura
Great servic
8/30/2016
Ken A. VERIFIED CUSTOMER
Vehicle Make : GMC
No use to go over again
8/30/2016
Deborah W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Minor issues
Paint on edge of door off
One headlight doesn't work
Bulb out
8/27/2016
Joel H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very good job keeping me updated on the status of my car repair.
8/27/2016
Stacie C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Shelly was great and kept me abreast in the status of my repairs. Would refer for sure!
8/26/2016
Shawn R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Love the customer service, but you guys slipped on the alignment. After you guys called me to come and pick up my car we learned that that alignment hadn't been done but it was pointed out in the initial appraisal/inspection. Other then that overall customer satisfaction 87%
8/25/2016
Donald D. VERIFIED CUSTOMER
Vehicle Make : Honda
ABRA provided high quality services on my vehicle. I would strongly recommend them to family and friends. However,there is one concern. ABRA need to make it clear to the customer who receives a check from their insurance company will have to pay out of pocket for the deduction. Not really making a complaint. That's something that needs to be clear.
The dates through text was an excellent idea. Thanks again.
Respectfully,
Donald
8/24/2016
Yolanda M. VERIFIED CUSTOMER
Vehicle Make : BMW
The staff was very helpful and friendly. Scott in particular kept me updated with everything that was going on with my car every step of the way. Fast and quality service, I would definitely recommend this place to anyone.
8/24/2016
Phyllis L. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was great; start to finish!
8/23/2016
Rose S. VERIFIED CUSTOMER
Vehicle Make : Saturn
Kept me informed of progress - nice set up with rent a care and insurance right together - good communication between the 3
8/22/2016
James V. VERIFIED CUSTOMER
Vehicle Make : Toyota
N/A
8/18/2016
Mark T. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Repair job were done very good.
Many Thanks to Scott and Inga for their professionalism and nice job.
Will recommend your Company to my friends and colleagues.
8/17/2016
James G. VERIFIED CUSTOMER
Vehicle Make : BMW
•Accurate and timely communication
•Auto repairs were not satisfactory (several areas of the car were not completely repaired--existing dents and replaced parts not aligned)
•Back door/window will not automatically lock/unlock (due to a battery that was replaced perhaps by an inexperienced or not properly trained technician). I am appreciative of the appropriate exchange but not satisfied with the end result of the replacement.(The problem will cost me additional money and time.)
•“Auto was 12 miles to empty.” My reserve function activates when the car is 50 miles to empty. The function was not active when my car was left; therefore, I’m not sure why the car was driven for any distance beyond the body shop repair bay and parking lot.
•I was told the car was detailed, but it was dirty inside/outside (ants, empty water bottle inside and mud on the tires and under-body)
•The management team (Westin) was professional and courteous; but the responsibility solely rests on him to make certain his team is performing at high levels to ensure repairs are perfected THE FIRST TIME and customers are satisfied!
8/16/2016
Elizabeth Anne. VERIFIED CUSTOMER
Vehicle Make : Audi
Eveyone i spoke with did an amzing job, and the shop did as well. Turned my car around in a few hours. Perfect service.
8/16/2016
Phyllis S. VERIFIED CUSTOMER
Vehicle Make : Pontiac
n/a
8/14/2016
Jorge L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Cheyenne was very professional ans kept me updated. She does a great job!
8/13/2016
Carla H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything went well and everyone was very helpful.
8/11/2016
Jurea B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks for repairing my car. I'm very satisfied with the work that was done. Scott kept me informed about the progress from beginning to end, like he said he would. The front desk receptionists were very sweet. I would definitely recommend family and friends to you all. Thank you all!!!