The communication was great! The original expectation was set and they were able to take the truck in sooner and had it fixed very quickly! Thank you for getting us back on the road quickly!!
2/17/2018
Solomon S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for your speedy repairs and awesome customer service and text updates.
8/14/2017
Diana M. VERIFIED CUSTOMER
Vehicle Make : Subaru
What a wonderful job you folks did on the repair of the Subaru, looks like new.
Thank you for sending me E-mails with the updates. Also the mini cleaning inside the car.
Thank you,
The McKays
5/25/2017
Kathy C. VERIFIED CUSTOMER
Vehicle Make : Volvo
I very much appreciated both the excellent work and the emailed updates.
4/30/2017
Sallie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Intake and exit were very smooth and efficient and the job was well done.
3/18/2017
Madeline S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks great! Thank you
2/25/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : GMC
Very good job.
2/9/2017
Martha M. VERIFIED CUSTOMER
Vehicle Make : Kia
I asked to be given feedback and kept up to date because I had a personal commitment which made the repairs time sensitive. I called to ask about the status of my repairs and was promised a call back. I NEVER got that call. Everything looks okay at this point. We shall see. I am pleased that the repairs were done in a timely fashion, but I was not called when my parts were on site. The repairs could have begun two days earlier if I had been informed as soon as the parts were on site.
1/14/2017
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jim Dunton is a top-knot have professional and instilled confidence that the body work would be done complete and to my satisfaction. I would choose to use Downeast again without hesitation.
6/3/2016
James G. VERIFIED CUSTOMER
Vehicle Make : GMC
Great experience with Downeast. Jim (estimator) was a good guy and answered all my questions. Front end looks like it did when it was new! I appreciate the attention to detail folks, thanks!
4/25/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Ford
Jim Dunton was great to work with. He is a real asset there. He made it all less stressful. Emily and Michelle, who called me with updates, were helpful, too. Thanks to all.
4/14/2016
Michael R. VERIFIED CUSTOMER
Vehicle Make : Honda
Exceptional!
4/5/2016
Diane S. VERIFIED CUSTOMER
Vehicle Make : Dodge
We were very satisfied and happy with the customer service and repairs of our vehicle. Great job!!! Well done!!! Thank you
3/31/2016
Patrick W. VERIFIED CUSTOMER
Vehicle Make : GMC
Very good service
3/12/2016
William B. VERIFIED CUSTOMER
Vehicle Make : Jeep
My daughter had to get her beloved jeep repaired for the first time yesterday, and your team did a wonderful job of the repair, and in making the overall experience very pleasant for her. Thank you very much!
3/10/2016
Damian M. VERIFIED CUSTOMER
Vehicle Make : Honda
Jim was very knowledgable, friendly, and helpful with good follow up.
2/4/2016
**** D. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks Jim!
1/16/2016
Jason B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks for making the process so easy!
1/15/2016
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The whole Team was kind and courteous from the first call to the time I picked up my car. I was impressed with how fast you got started on my car and how you kept me up to speed with your progress. I truly appreciate the high level of professionalism displayed by your team. Thank you for being there when we needed you. Happy holidays.
The Hansen family.