Fix Auto Escondido

Have used Henson’s FIX AUTO on all my car body issues across 5 brands over 13 years. Always smooth they work hard and work with all involved. Good interaction and understanding needs and wants. Use them

Thank you for finishing before scheduled finished date!

Great customer service and great overall job.

The repair is ok,but there are scratches and deep cut in the inner cover of the trunk.

The process was seamless and painless and I appreciated the personal attention given to my situation by Paul the owner of the shop. I also liked all the updates about the progress of the repairs.

Everyone was very nice and friendly. The process was very fast and the texting updates were very helpful and a great service to keep me on the loop on the status of my car. I will recommend you guys!

The car looks perfect and it was done quicker than I expected. Thank you!

I was disappointed that some of the damage was not covered or repaired due to the work not being able to be warranted. I asked repeatedly to have it painted so that it would not rust,but was told to have it repaired elsewhere. I have been a customer for over 20 years and will most likely have my repair needs done elsewhere.

Everyone did a wonderful job from start to finish. I was concerned geico would potentially cause problems with the repair itself, only thing was we had an electrical issue that was never really addressed, but **** may have been dropped on mine or geico’s side of things. Repairs look like new and very grateful for the detail done to my car! Cannot day thank you enough!

The staff at Fix auto were extremely helpful and had great customer service. They checked in with me while I waited and very nice.

The best experience ever.under 72 hours From accident to driving repaired car

Super professional, excellent work, friendly stuffs. I’m very satisfied about their service & work. Will definitely recommend them to my friends. Thank you very much!

Your team was professional, friendly, and efficient.

I’ve worked with you before and this is why I come back not only efficient professional but very clean and amazing work! I always recommend you guys! Best Service out there!

Repairs came in less than estimate which was greatly appreciated since this was not an insurance claim. They provided updates on the progress of the work. My car was completed ahead of projected completion date. Excellent work on the car. Everyone I came in contact with was very professional(a special thanks to Curtis). I highly recommend Fix Auto Collision as they were a pleasure to work with.

You were so good at keeping me informed and keeping the repair process moving along. Well done to all of those in that process.

I think the bumper looks very good

Fix Auto made the process easy, from getting an insurance estimate to fixing my car. They were very timely, friendly and professional. I especially liked the convenience of having a Geico estimating office right there.

My car looks incredible. The repairs exceeded my expectations, it looks brand new again!

Overall, the repairs looked great and were completed in a reasonable time. Thank you. Please consider this as a suggestion to improve your customer communications process. The staff support started off well with initial followup. The drop-off, evaluation, and estimate when fine. The point where the communications failed was on the announced delivery day. I received a call first thing Tuesday morning to let me know that the painting was done and the assembly was in-progress. They expected the car to be complete and through QA by early afternoon and would give me a call to pick it up. Since I had a number of errands to attend to I adjusted my schedule to be in the Escondido area in the afternoon. I called at 3:00pm to check on the status and was told it should be ready in about an hour to an hour and a half. I stopped in at 4:30pm and was told by the person at the counter that it wouldn’t be done until Wednesday and that everyone had gone home. She wasn’t happy that I stopped in. The failure here was that I did not receive a follow-up call that the car would NOT be ready after all. Clearly it works for Henson to tell the customer when it will be ready. Where it fails the customer is when you set an expectation (the a.m. call that it will be ready) and then fail to call to say “sorry, it won’t be ready”. So, I wasted my time trying to maximize my driving efficiency in the afternoon and rush hour and had to return the next morning to get my car. My customer service motto has always been under-promise and over-deliver. The morning call SHOULD have said that the car was in progress BUT may not be ready until Wednesday, and follow-up with an afternoon call verifying that it would not be ready (or surprise me that it would be ready ahead of time). Thank you.