It was an anxiety free experience. Good job to all concerned. Thank you.
11/5/2015
Jay W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great attitude from the first contact. Clear and concise communication, did what they said at highest quality. On time performance. No one else I would ever use.
11/5/2015
Eugene B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you so much for repairing my Jetta, it looks brand new. I found the staff to be diligent in their work ethics. Job well done, FIX AUTO ESCONDIDO.
Dr. Gretchen Buehl
10/29/2015
Alexis B. VERIFIED CUSTOMER
Vehicle Make : Ford
Best customer service and excellent repair work. Thank you!
10/29/2015
Mark M. VERIFIED CUSTOMER
Vehicle Make : Ford
Felt all did a great job and very thorough with the repair. Thank you.
10/29/2015
Gerardo G. VERIFIED CUSTOMER
Vehicle Make : GMC
Updated on frequently
10/28/2015
Terry M. VERIFIED CUSTOMER
Vehicle Make : Nissan
fast and friendly service.
10/28/2015
Madonna D. VERIFIED CUSTOMER
Vehicle Make : Toyota
none whatsoever, everyone was great, car rental across the street was very convenient, i was very happy ,, overall,, job well done,,fast, easy,convenient,, very accomodating, eventhough i was one hour late for my appointment, thank you all so very much.
10/24/2015
Charles J. VERIFIED CUSTOMER
Vehicle Make : Dodge
My car looks better then before my accident . Impressive paint job . Thanks Henson team . Charles
10/23/2015
Jafiroh S. VERIFIED CUSTOMER
Vehicle Make : Subaru
The email updates we received indicated the car would be finished on 10/22/15. However, the car was ready on 10/16/15. It's great that the car was ready before the originally quoted time but even the morning of 10/16/15 we received emails indicating the car would be ready at 4:00pm on 10/22/15. It would have been much better if the completion date was updated in our regular email updates. Because of this late notice of the completion date, we were not able to pick up our car before the weekend. This also caused extra car rental cost for our insurance company.
Excellent quality repairs, body work, and paint.
10/21/2015
Laurie A. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice people to work with.
10/20/2015
Kristen W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service. Very efficient and timely. Every member of your staff I encountered was friendly and knowledgeable. I would highly recommend this establishment to any and all friends or family.
10/16/2015
Karen C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent work, car looks FANTASTIC!!
Good service, always kept me informed with daily texts.
Would recommend them to everyone!
10/16/2015
Justine G. VERIFIED CUSTOMER
Vehicle Make : Kia
Everything was great. The only thing I wish was different was I was updated on 10/12 that my car would be done the next day. However on 10/13 I was texted that my car would be finished on 10/14 at 4:50pm, which is fine. However I was called on 10/12 at 5:20pmststing my car was done, by that time there was no way I'd be able to pick up my vehicle before your facility closed, when I mentioned that to the lady who called, she told me to disregard the text that said my car would be done on 10/14, which I don't know how I was supposed to know that. That would be my only complaint. Thanks.
10/15/2015
Barbara W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The text updates were very helpful. My car was delivered 5 day early so that's impressive and appreciated.
10/8/2015
Jenna A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was in a minor car accident and was estimated to have my car back by Friday 10/9. Well to my surprise Monday my car was ready. I was more than thrilled. Thank you for your service
10/7/2015
Tech Net. VERIFIED CUSTOMER
Vehicle Make : Toyota
Simple easy friendly, you all nailed the perfect customer experience. You helped me where I needed it with the rental car and got my truck in and out fast. Doesn't get much better than that, thanks again for everything! You are all awesome!
10/3/2015
Delbert M. VERIFIED CUSTOMER
Vehicle Make : Acura
This not our first time to have our car repaired by Henson fix. All of the time they work on the vehicle, it come out very satisfactory. We love the customer service and the updates of the vehicle. They finish it on a timely basis as they have promised. Thank you.
10/2/2015
Brian M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Aside from it taking 28 days for the repairs, the estimated completion date was changed no less than 5 times. The car was supposedly ready on 9/29 but when we went to pick it up the next day on 9/30 at 12:30pm we were told it was not ready and would be another 30 minutes. My wife waited, stranded at the shop until 3:30pm before it was finally finished. We will not be returning to your shop.
10/1/2015
Trisha B. VERIFIED CUSTOMER
Vehicle Make : Honda
Very friendly, helpful and on time. Did great work and will recommend you for anyone else who may need repair. Second time coming and same great experience