I typically avoid high volume shops due to their impersonal approach to customer service and shoddy workmanship. Those shops typically value number of units more than number of satisfied customers. This is not this shop. While Fix Escondido clearly has the size and resources of some of the largest shops their customer service approach is more consistent with a small mom and pop shop. From their polite and attentive front counter staff to the technicians, I left feeling they truly cared about my experience. Their verbal and electronic communication was efficient and professional. As I inspected my car upon delivery there were three employees eagerly awaiting my approval which they received. The car was spotless and work exceeded my expectations. I would recommend them for both insurance and personal work.
8/12/2016
Twinky P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great job and fast service. Thank you all.
8/12/2016
Anthony P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great work, done on time.
8/9/2016
Nisha R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very professional and courteous. On time with good updates.
8/1/2016
Ramiro H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ramiro and I appreciate your hard work we really appreciate thanks
7/30/2016
Carol S. VERIFIED CUSTOMER
Vehicle Make : Lexus
They went above and beyond my expectations! Appreciated the daily texting and regular phone call updates. And, Paul was extremely profession when I refused to take my car when it was first finished. He called the insurance company and got an approval to fix my two additional complaints. He fixed them after ordering the needed parts and returned it to me in two additional days. Great service! Very happy with results! Will definitely recommend your service to others! Thanks, Carol S
7/29/2016
Ankie N. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, very smooth process
7/28/2016
Chhattar K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was impressed with the service. You guys kept me informed about the progress of the repair; that was very nice. It was a very positive experience.
Chhattar
7/27/2016
Carmen S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Every person I come in contact with, was super nice, and I love that I was kept informed of work in progress. My car looks beautiful! Thank you.
7/23/2016
John P.. VERIFIED CUSTOMER
Vehicle Make : Ford
The people at fix we very nice to work with. Would recommend to peole.john
7/4/2016
Erin F. VERIFIED CUSTOMER
Vehicle Make : Honda
I am so pleased with the work and the process. I felt fully informed the whole time my car was being worked on. Best of all, I feel like my car looks better now than before the accident. Thank you, Hensen.
7/2/2016
Michael D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fix Auto Escondido was very easy to work with. They kept me informed of the status of the repair at all times.
7/1/2016
Phil B. VERIFIED CUSTOMER
Vehicle Make : Lexus
We really appreciated the friendliness and professionalism of the staff. And, very happy with the result. Thanks!
6/30/2016
Brody C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Top notch fixed 2 days before promised looks amazing, the extra paint is a nice bonus too. Would definitely go back.
6/30/2016
Howard S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Just keep doing what you've been doing.
6/11/2016
Mariam G. VERIFIED CUSTOMER
Vehicle Make : Ford
Amazing fast service and very convenient. Thank you for making it such an easy process.
6/10/2016
Karry M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Easy to deal with. Great work!
6/7/2016
Diana S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wonderful staff and informative. Quality of work exceeded my expectations. I would definitely recommend your shop to others.
6/6/2016
Dj W. VERIFIED CUSTOMER
Vehicle Make : Kia
Keeping me up to date was really important and you did an excellent job