My experience with HANOVER COLLISION was amazing! The Customer Service that I received was an absolute +10!
I dealt with JERRY who was personable, accurate, & honest. He made my experience with Hanover Collision definitely wanting to return again & to tell my friends & family of great service that I had received. The repairs to my Toyota Corolla were completed on time & I was given notifications by text of the working progress & completion. Thank you again Jerry for making the experience unforgettable.
Teresa W
8/6/2018
Cheyenne K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was very professional n kept me informed every step of the way.
7/31/2018
Lisa W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The work on the bumper blends perfectly with the rest of the car. The work was completed faster than I anticipated and saved me money on my rental car. The staff are great to work with.
7/27/2018
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The truck was returned to me spotless and quicker than expected. Everyone was so nice and professional!
7/19/2018
Hanover Toyota Collision Center Replied:
“Thank you for your business. We appreciate your kind words.”
Barbara W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team stayed in touch with me during the repair, and all personnel were efficient, thorough and kind.
7/18/2018
Katherine T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for everything you do, job well done...
7/14/2018
Jeffrey G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair was great, but when you hold up a man's truck for a month, don't rent him a tiny car that has no power, is cosmetically falling apart, has that freakish flat part on the steering wheel, can't hold his family or gear, bottoms out on a flat driveway, doesn't turn on with a key, and on and on. Give him a TRUCK.
7/14/2018
Michael G. VERIFIED CUSTOMER
Vehicle Make : Ford
I love the fact that you kept me informed of the progress , the work done is excellent and the clean up was awesome ! Thank you again and I would highly recommend you to my family and friends !
7/11/2018
Robert T. VERIFIED CUSTOMER
Vehicle Make : Toyota
However I am concerned about the extra days I had the rental car. I did speak to Jerry about my concerns. He said it was not my fault that I had to use the rental car past 30 days . He then told me not to worry about any days over 30. He said that he would get everything straighten out..
7/11/2018
Ashley B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you for your communication
7/3/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Lexus
The Workmanship and the turn around time were unsurpassed! Thank You
Job Well Done!!
6/26/2018
Vicki &. VERIFIED CUSTOMER
Vehicle Make : Toyota
When my husband called initially to make an appointment for his truck repair, he was told he did not need an appointment. When he took it up to your shop to drop it off he was told he in fact would need an appointment. We had to take it back up to your shop a few weeks later. He also told the gentleman about the recall notices he received from Toyota and to go ahead and fix the truck if the recalls were needed. A phone call was made to our home phone stating the truck was finished however I received text notices stating different completion dates. When the truck was picked up my husband asked about the recall notices and if any work was done. He was told they were not aware of the recall notices. There is no need to contact us as the truck has been relaired and what's done is done.
6/3/2018
Daryl M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The vehicle was clean. But repair time wwas t00 long, due to parts not ordered.
4/12/2018
Francis L. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were very happy with everything. Thank you.
3/26/2018
Christy K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very timely and courteous
2/28/2018
Jason S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Texting App was not accurate with pickup times. The repair shop even commented on it not being accurate. That is the only thing I would say could be improved.
Everyone I an encountered at the repair shop was friendly and professional!!!
2/17/2018
Kristen B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
They were very quick with getting me a price. The whole process was very easy and painless. The repair quality was excellent you can’t even tell that there was prior damage. All members of the staff were extremely friendly and helpful. I will return again and again.
2/16/2018
Gary G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The job was done on time. And looked great.
2/8/2018
Debra F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Although longer than expected. Everyone kept me updated and very pleasant they even cleaned it for me. Very pleased. And thank you
2/8/2018
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Even though the repairs took an extra day(weather),a a courtesy car was provided to me.