Increase communication to customer about status or timeline of auto body work
12/9/2016
Teresa B. VERIFIED CUSTOMER
Vehicle Make : Honda
The car is great and everything turned out perfectly, BUT it would have been nice to receive phone call or email updates to ease my mind and keep me updated during the process. I had to call three times to find out what was going on and it was stressing me out. It would have only taken a few moments for someone to call me and say - your insurance approved the repairs and we ordered parts instead of me dreading the worst - and this is after calling twice and being told that I would be receiving information that never came until I called the third time.
12/1/2016
Wieringa.julie L. VERIFIED CUSTOMER
Vehicle Make : Subaru
I'm sure you understand -- that I really hope I never have to come to see you again. :)
But I really appreciate how friendly and helpful you were -- you made a bad situation much easier to handle.
Thanks!!
11/23/2016
Mirza M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Fix Auto did an amazing job on my car, they were quick and kept me updated the whole time. I will definitely recommend Fix Auto to anyone.
11/12/2016
Amy T. VERIFIED CUSTOMER
Vehicle Make : Honda
Very courteous, professional, excellent communication
10/30/2016
Susan V. VERIFIED CUSTOMER
Vehicle Make : Honda
Very fast repair which was good - Happy with the interior detail that was done on my car also
10/28/2016
Ray A. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job, fast work, very nice fit and finish ...!
10/8/2016
Phyllis C. VERIFIED CUSTOMER
Vehicle Make : Honda
My repair was done in less time than I expected. Car was detailed nicely. Got it back cleaner than when I brought it in.
9/29/2016
Jim B. VERIFIED CUSTOMER
Vehicle Make : Ford
I found the entire experience with Fix Auto to very satisfying. They were very professional end to end. I found their workmanship to be first rate.
Jim B
9/24/2016
Michael W. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the updates of the progress of repairs and the anticipated time for completion.
9/20/2016
Denise E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The service at FIX Auto was impeccable from start to finish. I could not have asked for better service. Thank you for such an enjoyable experience. Special thanks to David for going to bat for me and ensuring my vehicle was repaired properly and without incurring additional cost.
Best,
Denise E
9/17/2016
Robin L. VERIFIED CUSTOMER
Vehicle Make : Kia
You came highly recommended, from a very reliable source. I put my trust and faith in you and let you do your professional best. There was attention to detail, and a job well done. Thank you for making my day!
9/16/2016
Alex M. VERIFIED CUSTOMER
Vehicle Make : Subaru
You guys did an amazing job. I couldn't be happier with the work that was done.
9/15/2016
Brooklyn W. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I was told my car would be finished in 2 days. I know this was an estimate but after being charged over $200 dollars more than the original quote I was given and living without my car for 7 days I'd have to say I wasn't very happy. The work done was ok. When I asked what took so long I was given attitude as though I had done something wrong for expecting and counting on what I was told by "the professionals". I needed my car for work and for my daughter. first I was told I would get my car Friday, then it was Tuesday, it wasn't actually ready until 5pm Wednesday. Seems as though I wasn't a priority. I'll be writing a review online and informing friends and family of my experience.
9/15/2016
Ashley G. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks fit it auto!
9/14/2016
David H. VERIFIED CUSTOMER
Vehicle Make : Toyota
just the best, thank you.
9/1/2016
Elaine I. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks like new! Even the inside looks so clean thanks to Auto,Fix performing a complimentary vacuum!? The staff very friendly and professional. It was worth the wait to be able to get in for an appointment.
8/25/2016
Kevin F. VERIFIED CUSTOMER
Vehicle Make : Ford
Outstanding from the first visit to seeing my car look brand new again. Everyone was so nice and helpful, kept me informed about the progress and did a wonderful job in a very timely manner. I couldn't be happier.
8/20/2016
Suzanne M. VERIFIED CUSTOMER
Vehicle Make : Subaru
I have used Fex Auto once before and once again, I have had excellent service, from the first phone call to the polite and very helpful front desk people. You guys always do great work and I feel that I can totally trust you to get the job done within the time frame you give with the estimate. This time - from drop off to pick up - was only 36 hours! You guys are always helpful, thorough and do great work.
Thanks