Everyone at Fix it was great. We were kept completely informed, the car looks great and the employees were helpful and kind.
1/12/2016
Roger &. VERIFIED CUSTOMER
Vehicle Make : Mercury
Job very well done. Nice and very professional people.
1/9/2016
Braden P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Superb communication. Outstanding courtesy! Thanks.
12/29/2015
Claire F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Marissa was marvelous
12/24/2015
Martin B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car looks in excellent shape! I appreciate it so much!! Thank you also for the car wash and detail!
12/1/2015
John B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Marissa and other Fix employees were on top of things and kept me well in the loop throughout the process.
11/28/2015
Kim P. VERIFIED CUSTOMER
Vehicle Make : Ford
People very nice but car making a clicking sound that it wasn't making before accident. Will bring back. Also the driver door handle won't open from the inside. I didn't expect it at first because it wasn't part of the accident damage but the man offered to take a look at it. Noone said anythingo and door still broken. Would have been helpful.to let me know unable to.fix or even to give price.
11/24/2015
Brett L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Happiness is contagious ! Keep up the great work !
11/5/2015
Andrea R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I dropped my car off waiting for the estimate then 3 days later some in the office called me and asked if I dropped my car off. I knew I should've just had my car towed to another collision center. Marissa the estimator never contacted me. I was never kept up to date. I had to call her for updates. Then she would have Anita tell me the information. It's as if she never wanted to speak with me directly and every time I was able to get her on the phone she acted like It was an inconvenience. It was a terrible experience. I've had my vehicles repaired with fix auto in the past and after this experience I will never go there again. I will contact corporate for a formal complaint. The office even felt bad for my experience and offered to have my car detailed in the future. I do not wish to return to this location.
As for the car itself the paint job has some patches. I can tell my vehicle was rushed just by the paint job. I do not wish to be contacted by any representatives from the Long beach location. I will be contacting corporate for a formal complaint. The only person who had any empathy in the situation was Anita. I am grateful for her customer service.
11/5/2015
Amanda G. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was excellent and I loved the text usages! My car also looks as good as new!
10/3/2015
Lori L. VERIFIED CUSTOMER
Vehicle Make : Mazda
No issues at all. The work was done in a reasonable time and the car looks great.
10/2/2015
Joann Q. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your entire team was very helpful in making us feel comfortable and confident that your were taking care of our car. Johnny was great in communicating with us any changes or the proven reds of our car. This is the second time in a year that we had the misfortune of an accident and both times we used your company and we are again very happy with your service. Thank you
10/1/2015
Brandon G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Good service
9/19/2015
Eric A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I just wished there was a location in los Angeles.
9/18/2015
Ronita M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great customer service.
9/16/2015
Lee J. VERIFIED CUSTOMER
Vehicle Make : Kia
Wrong name on all forms transactions, and receipts
9/11/2015
Joseph A. VERIFIED CUSTOMER
Vehicle Make : Ford
Fantastic service. Really appreciated the text messages!
8/29/2015
Joyce B. VERIFIED CUSTOMER
Vehicle Make : Toyota
i was very happy with the communication , customer service and attention johnny provided me and my vehicle with. Timing was as promised and repairs were great
8/28/2015
Adrian V. VERIFIED CUSTOMER
Vehicle Make : Scion
The team did great job in keeping me in loop through out the whole thing. Angel was great on being avialble when I had questions. Thanks to everyone for great job.
8/19/2015
Samir M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
What an amazing experience! The whole accident process was such a headache but I was pleased with the service provided to me.
Angel took care of me from start to finish. He went above and beyond from the adjustment process until my car was ready to be picked up. The rental company gave me problems returning my car, I was so frustrated with many other things to do but he was able to help me and got everything figured out with professionalism and great service.
Definitely referring my friends and family here.