Ourisman Dodge Inc

The process from beginning to end was seamless. The team members were great. Excellent customer service! I was impressed with the smooth process and appreciated the updates. Great experience. Thank you!

Very professional, full and clear estimate, frequent texts on repair progress

thx for speedy efficient service.

I was really appreciated for your service...

Excellent service all around

ENTERPRISE has charged my account with several fees after assuring me there would only be a $50 hold. I now have a balance of -$131.00.

They underpromised and overdelivered!

Great job

None. Thank you.

Always a great experience. Will always insist on you guys

I was disappointed that my car was not brought to me in the service area. I had to find in the lot.

The environment was very professional and the staff was courteous while providing introductions and an overview of repairs. The status updates during the repair process were greatly appreciated. I only wish that when I picked up my vehicle that staff would walk out to the vehicle with me to inspect the repairs before finalizing the paperwork. I was made to sign and accept the repairs before the vehicle was seen then given my key and told where my vehicle was in the parking lot. Other than that, my vehicle was amazing and received in excellent condition!

The only issue I had was that my left rear tire was flat when I drove my car off the lot

Darrick and Min were excellent when i picked up my car i noticed a scratch fromt he ice scraper on the windshield and darrick made sure it was buffed out before i took my car home. thanks again for a great repair!

I got my car back when the job was not completed correctly. The stickers are bubbling up and i was told they would order new ones.

Nice job done when promised

was my first time doing this and I must say It was amazingly efficient and easy. The moment I got to the repair place it was FAST service and also they had my rental car waiting for me. The service was a 10 out of 10 thanks

Usually I have a pretty smooth experience when getting my car repaired through my insurance. However, this time was not the case. The rental car I received had bad windshield wipers on them. It was to the point I could barely see when it rained and it rained for 2 days while I had the vehicle. I also received an email stating that my car would be ready by Friday and that if their were any delays that I would receive another email or call. By 1pm Saturday I still have not received an email stating my car was ready or that the expected completion date was pushed back. Once I called the gentleman I spoke with stated that my car has been ready since Friday and I can pick it up (which annoyed me because I had been waiting for someone to call or email me). So i drove up there to pick up my car but, when I spoke to the receptionist she couldn't find the invoice and I had to check with the auto body shop which was in the back. Which was ok because she was actually really nice and professional. Honestly she was the only one that kept me from getting too upset in the waiting area. So i walk over to the office in the back and stood there for 15 mins as to gentleman sat at the desk in the back talking and neither one of them acknowledged the fact I was standing there. I wasn't sure if I was waiting for one of them or if someone else is coming to the desk but, they ignored me. So i walked back over and told the receptionist what happened and she immediately walked over to find out why I was waiting so long.She walked back over with the gentleman that was supposed to be at the desk and after all that my car was not ready. At that point I even mentioned the fact that the car has bad wipers and nothing was done about it. Besides the receptionist helping me, this experience was horrible.

Great job! Very fast repair. I'm very pleased.

They did a great job! The repairs were very good, but throughout the process, they treated me like a person. Henry Pabon in particular was very good.