The repairs themselves are excellent, however, communications were severely lacking. I had to call to verify Coughlin's receipt of parts and called again to confirm completion of repairs. Because of the lack of communications, I have no idea whether the repairs were completed on Friday or the following Monday when I finally called.
7/17/2024
Larry E. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Did an excellent job. Very responsive during the whole process.
Thanks
6/14/2024
Sandy G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The receptionist was very helpful. Carmella was very professional and had great communication with us. The estimate was on point, and the work was completed in a timely manner. The finished product looked great.
5/29/2024
Wanda H. VERIFIED CUSTOMER
Vehicle Make : BMW
Brian was knowledgeable and handled the process professionally.
3/23/2024
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : GMC
My car was done in the time frame they said and I was very happy about that. Hannah was so nice and made sure I was able to pick my car up on Friday even though it was close to closing time. Thank you for making it look new again. You all do a great job.
3/18/2024
**** L. VERIFIED CUSTOMER
Vehicle Make : GMC
The team was awesome, very fast and reliable, responsive, respectful and professional. I will be a returning customer.
2/11/2024
Nathan H. VERIFIED CUSTOMER
Vehicle Make : Kia
They set proper expectations that the repairs could take longer than expected due to parts delays, etc. As it turns out they were able to get parts and make the repairs in a very timely manner. This communication was greatly appreciated.
8/13/2023
Deborah F. VERIFIED CUSTOMER
Vehicle Make : Ford
Was impressed with the work, well done. Appreciate them cleaning the interior, looked great. My car was completed in a weeks time. Th
ank you
7/30/2023
Helen A. VERIFIED CUSTOMER
Vehicle Make : Ford
As of July 22 2023 , I am completely satisfied
7/22/2023
George K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Okay
7/16/2023
John C. VERIFIED CUSTOMER
Vehicle Make : Ford
parts were not repaired that were talked about with mike and front trim is not installed correctly
5/23/2023
Richard E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike was in contact keeping me updated the entire process
5/27/2022
John S. VERIFIED CUSTOMER
Vehicle Make : Ford
Car looks great
5/4/2022
Lisa F. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I've submitted a survey to you a week ago - please read it and if you truly care about feedback an executive would contact me for resolution.
4/21/2022
Kevin W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Friendly attitude; kept me informed on the progress of the work. Thank you for a great experience!
3/12/2022
Chassidy G. VERIFIED CUSTOMER
Vehicle Make : Honda
Back tire is making noise and it is in the paperwork that wheel is missing insert causing noise? Why was it not fixed?
2/26/2022
Robert G. VERIFIED CUSTOMER
Vehicle Make : Ford
Service tech man kept me informed at all times about what was going on.
12/31/2021
James J. VERIFIED CUSTOMER
Vehicle Make : Ford
Great collision repair, car looks brand new again!
12/27/2021
Kim E. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you , it looks great and loved the detail clean before I got it
11/13/2021
**** D. VERIFIED CUSTOMER
Vehicle Make : Buick
They kept me informed about the work and all were very professional