Original estimate was way off in time and cost. Completely unreasonable amount of time in the shop to be fixed
5/22/2024
Garrett S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Terrible customer service aside from Nate. Still have not had our vehicle detailed even after leaving it for a whole day...to be detailed. Waited 68 days to get our vehicle back with issues still present. New issues surfaced from work that was done. The list goes on.
5/18/2024
Jameel W. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I received excellent customer service
1/25/2024
Austin S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Quick service, and I appreciate the detail work!
11/27/2023
Amal A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job and got our SUV back early
10/10/2023
Jill G. VERIFIED CUSTOMER
Vehicle Make : Toyota
In order to get any information about my car, I had to go through a manager. My claims representative wouldn't call me back and was never available to take my calls. I needed additional work done and he wouldn't help me. But the manager helped me. She was great!
11/30/2022
Vicky H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
See lengthy note submitted with regard to my last Chaz 5th Ave experience. Hopefully those are read and not just filed.
5/28/2022
Cwo Patrick. VERIFIED CUSTOMER
Vehicle Make : GMC
*OUTSTANDING* IN EVERY RESPECT CONCERNING "QUALITY".THANK YOU!
3/28/2022
Ray R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Outstanding Service, kept me informed as to vehicle process of repairs, awaiting parts etc. The company coordinated between the Insurance company and the Rental Car company. No confusion or additional concerns. Quality Team of Professionals.
Thank you.
1/22/2022
Andrew T. VERIFIED CUSTOMER
Vehicle Make : BMW
none at this time. thanks.
12/17/2021
Tara M. VERIFIED CUSTOMER
Vehicle Make : Volvo
The repair is beautiful, however, I was notified to drop off once parts were ready. The vehicle was in repair 2 days. Then it was noted you didn't have the color to paint, and it sat an additional 7 days waiting for paint to be ordered, arrive, and be applied. I paid out of pocket $170 for this failure to confirm paint stock before scheduling the repair. I couldn't pull into my garage because rentals have all season, not snow tires, and I slid off of my driveway hill 6 times the first day before I gave up. The shops oversight cost me money, safety, and time, and I was told the standard millennial statement "It wasn't our fault." The difference an apology for an oversight can make is tremendous.
12/9/2021
William B. VERIFIED CUSTOMER
Vehicle Make : GMC
Great job done in a timely manner!
11/20/2021
Nicholas F. VERIFIED CUSTOMER
Vehicle Make : Ram
The staff is friendly, attentive, great communication, letting me know, either by text , voice mail or phone the exact status of my truck. Oh ya, finished on time as promised.
11/10/2021
Nicholas F. VERIFIED CUSTOMER
Vehicle Make : Ram
The staff is friendly, attentive, great communication, letting me know, either by text , voice mail or phone the exact status of my truck. Oh ya, finished on time as promised.
11/10/2021
Amanda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chaz made the process of fixing my car as easy as possible. It was a difficult time during the pandemic and the lack of rental cars, but they were a pleasure to work with. A human always answered the phone and that person was always helpful. I would definitely use them again.
10/15/2021
James W. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service and very customer oriented.
9/18/2021
Romona B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job, thank you.
9/1/2021
Christopher E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great staff and excellent work!!! Highly-qualified and will recommend
8/20/2021
Paola M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Absolutely loved the service I received for my jeep, everyone was absolutely friendly and knowledgeable.
8/18/2021
Gary G. VERIFIED CUSTOMER
Vehicle Make : Kia
I was thrilled to get my car back all clean inside!