When my delivery date was changed 3 times I felt like my PU was just put on the back burner. I drove by several times and could see it sitting on the rack. I know it was taking up space and I don't believe it was being worked on all that time. I was told the parts were there.
10/8/2016
Gr&r, General. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I have to say that I was not only surprised, but sincerely appreciated the Fix Auto team keeping me updated on the status of my repair throughout the process. That coupled with the results of the repair (which are outstanding) has shed new light on a dim customer service world for me.
10/6/2016
Turner.perry Turner,anne. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was not told the honest truth about the status of the vehicle during the process. The vehicle was several days late for delivery as well.
10/6/2016
Patricia P. VERIFIED CUSTOMER
Vehicle Make : Ford
I am very impressed with Fix Auto Northshore's professionalism and high standards. Even after I missed an appointment, they were completely understanding and happy to work with my busy schedule to find me a new appointment that worked for me. They kept me updated about the progress on my car and the pick up was smooth and easy. If I ever need work done again, I will definitely return!
10/2/2016
Joyce C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was so impressed with the way that Fix Auto kept me informed about the progress of my car repair. Also the helpful and caring way the staff attended to me through this repair.
Many, many thanks for a job well done. I will certainly recommend your company to other people.
Best wishes, Joyce M.Chaplin
9/28/2016
Karen C. VERIFIED CUSTOMER
Vehicle Make : Volvo
The team communicated well through the process and the car looks as good as new. Thanks so much!
9/24/2016
Linda D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for getting my car finished way ahead of schedule! It looks so nice, and the inside was cleaned thoroughly as well. If I ever hear of somebody who needs auto body work done, I'll send them to you. Seriously. I'm impressed. I had a very negative experience with an auto body shop in CA over 10 years ago, and you guys restored my faith! Thanks again.
9/17/2016
Jon S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for the outstanding repairs you accomplished on our Lexus after we were rear ended. The work was completed in a professional and friendly manner. I hope we wont need you again but in the event we do, we will most definatly use you again.
9/17/2016
Trisha H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you! Very professional company I liked the daily updates, they assisted me with a car rental. Finished ahead of schedule.
I would recommend to anyone. Trish
9/15/2016
Kellie H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Have had work done here before and I knew this is where I wanted the work done. Couldn't be happier! People are so polite and pleasant to work with. Workmanship is without equal anywhere. Jeff is a true professional along with his estimator. Office is great too!
9/3/2016
Diane M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service, very friendly and helpful
8/27/2016
Keith B. VERIFIED CUSTOMER
Vehicle Make : Kia
The correspondence, keeping us up-to-date on the progress, pictures, etc. were wonderful! I also was impressed with how my car was beautifully repaired and cleaned.
8/25/2016
Anthony B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great professional and expedient service
8/25/2016
Dennis B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We were treated with courtesy and were kept informed about the progress. The work was performed well.
8/24/2016
Mark R. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks very much for washing the car and cleaning the interior in addition to repairing it.
8/21/2016
Juan D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Impressively high quality customer service
8/18/2016
Phillip B. VERIFIED CUSTOMER
Vehicle Make : Acura
I am so pleased by the excellent work this location does! The staff are friendly and helpful and the work on my car was done a week ahead of time! This is my second time using this location and I am so grateful they exist!
8/16/2016
Chris O. VERIFIED CUSTOMER
Vehicle Make : Ford
The whole process was great. I love the daily updates and that completion was on time and looking great! Just one thing I will follow up on when the last part comes in. I now have the check engine light coming on since I picked up my truck...
8/15/2016
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
8/13/2016
Linda T. VERIFIED CUSTOMER
Vehicle Make : Toyota
From your friendly, professional receptionist to a careful, detailed estimate explained to me by Jeff, to emails from Jason telling me about the progress of my repairs and later about some additional work recommended, I came away thoroughly impressed with your business services and your people and would recommend you to my friends.