Service king was very professional. Specially Andy. He kept me up to date on all work. I appreciated his expertise and suggestions. Very happy with the job done on my truck. Thank you
1/20/2018
Diana C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very satisfied with the communication during the repairs.
The employees were friendly, knowledgeable, and professional.
The service department knows what they’re doing because my car
looks new again.
Thank you Service King
1/19/2018
Sandra H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Did an excellent job of keeping me informed and the car looks great.
1/19/2018
Brian C. VERIFIED CUSTOMER
Vehicle Make : GMC
My dashboard lights weren't working when I drove yesterday evening and turned my headlights on for the first time. I found there was a 20A fuse missing in the fuse box near the steering column. I had noticed a fuse on the floorboard when I had it towed in after the police recovered it. I would have expected your crew to wonder where it came from when they were working on the truck, or at least to check all the functionality in the area of the damage. I put a new fuse in and everything appears to work.
1/19/2018
Elizabeth H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I wasn’t notified that my car was ready until 5:30 PM. It was too late in the day to pick up my car and get the rental back to Hertz because Hertz closes at 6:00 PM. AAA was notified my car was ready on Wednesday, but I couldn’t pick it up until Thursday because of the late notification from Service King. I may have to pay rental charges out of my own pocket because of that.
1/19/2018
James R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Service with a smile!!
1/17/2018
Christopher F. VERIFIED CUSTOMER
Vehicle Make : Kia
Great working with Chris and Stormie.
1/16/2018
Amy H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I will be back Monday morning. There are problems with the paint job and some moldings. I’m not satisfied with the job that was performed.
1/14/2018
Imani B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent service
1/13/2018
Chris P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
One of the bulbs in my headlights were not put in
1/13/2018
Raymond F. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Francisco Paredes gave my wife and I incredible service. Francisco was excellent and we will recommend Service King.
1/13/2018
Jian K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Chris and Stormy did an EXCELLENT job helping me with all the questions I had and explains to you step by step so you can understand.
1/12/2018
Sue R. VERIFIED CUSTOMER
Vehicle Make : Honda
Car wasn’t done correctly the first time. Took too long. Bad service advisor no updates.
1/12/2018
**** K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chris kept me informed, perfect repair work done and to my satisfaction. I am very pickey. The cleaning (detailing) was awful, dust inside and wipe marks all over. Had to clean it at home. Need to have a detailing crew as I was billed $28 for cleaning.
1/12/2018
Sandy C. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair was done excellent. I was disappointed that I picked up my car and I had gotten seat covers for Christmas and they were stained by mechanic oil or I don't know what it was but they were a mess. I literally had the seat covers for 2 days before I got in a accident. I had to wash them three times and scrub them to try and get the stains out. I would hope in the future the Serivice King repair employee would be more thoughtful especially when one brings a car in spotless in the inside. I want to thank Francisco Parades, he was nothing but professional and made things right. He kept me up-to-date on my car everyday.
1/11/2018
David I. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience. Best customer service I have ever experienced. Danny went above and beyond. He is the reason I recommended Service King to a friend
1/10/2018
Linda K. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very satisfied I got my car back sooner than promised
1/10/2018
Joe I. VERIFIED CUSTOMER
Vehicle Make : Ford
Stormy Ragsdale helped me right from the begining. I completely appreciated her willingness to help me through the insurance process of repairing my car. Also Any was great and kept me informed about all of the repairs of my car and his kindness and expertise was very appreciated. PS. His name was mispelled. It was Andy
1/10/2018
Michelle V. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone I spoke with was super nice and helpful. My van was back to me 3 days quicker than expected which was awesome! Love that you offer free sodas and waters, such a small thing but really shows you care about the customer experience. If I ever need collision work done again, I know exactly where I’ll be taking my car. Thank you!