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Real Reviews from VERIFIED CUSTOMERS
Andrea C. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for cleaning the inside of the vehicle. It was awesome to get my car got all shiny and clean inside and out.
7/31/2015
Virginia P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Friendly,professional people, good communication,fast service
7/29/2015
David W. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was great. They went the extra mile to satisfy my needs.
7/29/2015
Philicia F. VERIFIED CUSTOMER
Vehicle Make : Nissan
The most impressive part of the experience, other than the great service is that Angie called me by my name and remembered me when I came in to pick up my car. Very thoughtful and personable.
7/28/2015
Tyler L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was surprised how friendly the staff was, and how easy it was to complete the process.
7/23/2015
Gary H. VERIFIED CUSTOMER
Vehicle Make : Buick
ABRA did a great job on my car repair! They went beyond my expectations and more! If you need a recommendation anytime, I'll give it! Thanks do much for a job well done! Gary
7/22/2015
Brittany Y. VERIFIED CUSTOMER
Vehicle Make : Honda
All the employees that I dealt with were very polite and professional! I mostly dealt with Kurt and he was awesome! He was knowledgeable and very good about explaining all the details. I will recommend ABRA to all that need body shop repairs!
7/18/2015
Jes B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Your team is outstanding. From the two front desk receptionists to the estimators, to the technicians. Everybody is so pleasant to work with. Professional and personal is how I would describe it. Abra is doing something right and every other body shop needs to learn from them. They set the standard in the automotive repair industry! Thank you for all your help!
7/16/2015
Eduardo G. VERIFIED CUSTOMER
Vehicle Make : Pontiac
You guys are awesome !!
7/16/2015
Maria O. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Really impressed with customer service. EXCELLENT, 10 out of 10. The process was smooth, easy, efficient and my car looks fantastic. You are the best, thank you for wonderful service. Feel free to post this comment in your website. Angela Outzen
7/11/2015
Dayette W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Quick and very helpful with accurate information to keep me confident in knowing my car is in good hands.
7/11/2015
Archi H. VERIFIED CUSTOMER
Vehicle Make : Saturn
Efficient, honest, reliable and a first class job. Nothing was too much of a problem.
7/10/2015
Janell O. VERIFIED CUSTOMER
Vehicle Make : Honda
Abra did an awesome job with my car. Also very clean and shiny! Thank you Kurt for all your help in making my accident a comfortable experience!
7/9/2015
Shellie H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was very attentive and explained the process thoroughly. They kept me updated. It all went very smoothly. It was nice to have enterprise right there with a rental waiting for me. And everyone was very friendly. Thank you for making a not- so-good situation very easy to deal with!
7/8/2015
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was good, except your team broke my key. I had to go spend 72 to get a new one. I'm fairly upset you guys broke it amd didn't tell about it
7/8/2015
Donald T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very Friendly people to work with. Love the updating of the progress of the repairs to know what has happening when. The work to this point looks wonderful and from all that has been said we have the backing to support any issues.
7/2/2015
Kristi C. VERIFIED CUSTOMER
Vehicle Make : Ford
I was completely satisfied. However, my husband said that he saw some areas where the paint was streaked (looked like it 'ran' and dried that way. After he pointed it out, I could see it, but without him pointing it out I wouldn't hVe noticed. ????
6/29/2015
Ted R. VERIFIED CUSTOMER
Vehicle Make : Ford
Told my car was done, left work in the middle of the day to pick up the car, however the repair job was poorly executed. Some tape was still on the fender before it was painted, resulting in an non painted section. Seems like you have closed out my repair job in your system, based on the texts I have been receiving. I will keep responding to your texts in the hope that you decide to update how you do notifications. The reason? Getting texts saying that the job is done despite repairs not being completed is only a reminder of the aggravation you guys are putting me through. I think this kind of social media outreach can be a positive thing, but only if it is executed properly, and certainly for me it has only been an increased source of frustration. For example, you sent me a text last night saying "Thank you Ted for allowing us to repair your Ford". Keep in mind I was back at work making up for the time I missed driving down and back to your shop so I could meet with William from Geico before he left for the day. So, I was frustrated and I replied with one word..."Seriously?". I got a reply stating that it's an automated system (which is fine) but I am curious why your system would consider my job closed. Also, I don't appreciate being patronized by being told that it's a "small issue" that you guys didn't do the job right the first time. The tape on the fender was obvious to me, and I don't do body work. The more I think about it, the more I can't believe your guys didn't catch it, and it really makes me wonder about your process and who is in charge of making sure that repairs are checked before customers are called in to pick up their vehicles. So, as of right now, I am absolutely not satisfied with my overall repair experience. And if you are going to send me any more text messages, please make sure they are applicable to my situation and not generic.
6/26/2015
Amy W. VERIFIED CUSTOMER
Vehicle Make : Jeep
We've used Abra a few times now and every time you guys have been awesome! You've always taken great care of us. Thank you so much for your excellent customer service and high quality of work! :)
6/26/2015
James P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job thanks
6/21/2015