Repair was done quickly. Personeel was very helpful.
1/7/2017
Derrick T. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a great job and I loved the fact that they kept me informed with every step
1/6/2017
Susan A. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair work came out beautifully. I am so happy my vehicle could be fixed.
There were a few minor frustrations along the way. The first I believe had to do with the insurance company, Horace Mann. I was left in the dark as to whether the vehicle was considered to be "totaled". I felt quite a lot of anxiety. I had to make multiple calls to them to get an answer. Simple communication would of helped.
Secondly I received a call from Abra about the repair and a decision had to be made about the bumper pad. I said I would call back with a decision and did right away. Jarod called days later after the holiday about this matter. The message was not relayed. There was some confusion about the options available. Jarod saved the day and we worked through it. In the end thanks to him the best decision was made resulting in an aesthetically better looking final repair. I'm glad he was involved. It could of been disappointing.
The only other matter that surprised me was how long it took for the estimate and repair work to be completed. I found out this is not unique to the business and all body shops have about the same turn around time.
The end result is that yes I am very happy with the repair. The gentlemen including Jarod were extremely helpful, professional, knowledgeable, and patient. That did help with the frustration and anxiety I felt. Thanks guys. I can enjoy driving my special vehicle with pride again. I like the pretty pearl paint. Kudos to the painters.
Susan A
1/5/2017
Harish C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Work was completed on time and it was a smooth process
1/5/2017
Corina D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was great. Appreciate everything
1/5/2017
Bailey C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very fast, friendly service. I had a great experience.
1/5/2017
Andrew D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Quick professional and high quality
1/5/2017
Kathryn M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team did their best to finish my vehicle ahead of schedule.
1/2/2017
Julie T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very communicative. Everyone was great from start to finish. Would highly recommend.
12/31/2016
David T. VERIFIED CUSTOMER
Vehicle Make : Mazda
The drivers side area that was being repaired does not look great. The paint is not completely smooth along the rims where the front bumper and front fender meet and they do not align very well.
12/31/2016
Reggie F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great service and kept me informed on my cars progress.
12/31/2016
Rick T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job! Very satisfied!
12/31/2016
Jim E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I very much appreciated being kept informed and how friendly the staff was.
12/31/2016
Davis R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely fast and efficient. Thank you
12/30/2016
Matt H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service was great. And so quick.
12/28/2016
Edward C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was extremely pleased with the finished work.
Thank you.
12/28/2016
Mark F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Superb service, communication, and body work. Will happily endorse any time.
Thanks!
-Mark F
12/24/2016
David P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Glad you found the bullet in the hood... I thought the vandalism was just little kids.. good to know they're armed.