First time having to get help like this. Staff I met with are very nice and kept me informed about the progress all the way to completion. I had to go and return some hand tools one of the tech's left behind, and the customer service manager Tina Gray was out front and saw me right away, taking time to see to my needs with out delay.
Thanks again.
Tom Evans
6/23/2018
Logan W. VERIFIED CUSTOMER
Vehicle Make : Ford
Lack of final inspection after the repair of my 2014 F150 rear bumper. The backup camera didn’t work, back up sensors weren’t working, the trailer plug connector was broke and the step bumper wasn’t completely fastened. I recommend looking over a vehicle one more time before calling the customer.
6/23/2018
Kevin S. VERIFIED CUSTOMER
Vehicle Make : BMW
Abra at Pierce St. will always have my business.
6/23/2018
Nicholas M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you so much for all the work you guys did on my truck. It's like a brand new truck and all the work done was excellent. That is again
6/22/2018
Kim B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Done earlier than promised. Friendly, great communication
6/22/2018
Gary H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very well treated & kept informed.
6/17/2018
Olivia H. VERIFIED CUSTOMER
Vehicle Make : Honda
When I picked up my car earlier this week, the person who returned my car (Tina) did not do a walk through with me to explain the repairs that were done. Her customer service was poor that evening. Within 15 minutes of driving, I noticed a rattling sound coming from the front passenger side, I sound that was not there prior to the repairs. Also, I am unable to open my passenger side front door from the inside, again an issue I did not have prior to dropping my car off for repairs. I was able to call Abra immediately to let the receptionist know of this issue. Additionally, when I opened my trunk, there were pieces of materials from the repairs that were left in there.
Despite my dissatisfaction with the repairs made to my car, I did appreciate the email updates I received.
6/16/2018
Eli B. VERIFIED CUSTOMER
Vehicle Make : Ford
Looks like new. And done so quickly. Would definitely recommend your facility. Job well done!
6/16/2018
****T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This will be our third experience having body work done by Abra.
Great customer service, the fact that enterprise is right in the office. My rental car was waiting for me at enterprise. Getting my SUV back it looks beautiful the paint is blended well buffed out looks really nice. You guys do a great job and the fact that you stand behind your work lifetime warranty says it all.
Every person I came in contact with was very courteous, kind, polite, they had a great attitude as though they really enjoyed working for this body shop. Thanks again for taking good care of us. Matt Thompson. Westminster
6/14/2018
James P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very professional service. The car looks fantastic - as good as new. The turnaround time of **** week was excellent. Bruce is very knowledgeable and answered all my questions. Overall, the best experience I've had with an auto body repair business.
6/13/2018
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Highly professional job and very nice people
6/13/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Lexus
there was "over spray" on my car when I arrived to pick it up. Silver screws were used to fasten the black band on my wheel well. Allegedly, the car was washed, however you failed to dry it thoroughly thus water spots and lastly you failed to remove the door ding that I pointed out to your representative.
6/11/2018
Cassandra S. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was amazed by the efficiency and promptness with which my car was restored to it's original condition. It was so convenient to have it all done at one location.
6/9/2018
Mark M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great information through the repair process. The repair went quickly and had great results. Great job.
6/9/2018
Dayna S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great customer service! Y’all really have top notch employees. Thank you for your consistency and prompt completion times!
6/7/2018
**** S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Took to long
6/7/2018
Mark G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional and communication was timely and accurate. Thank you.
6/6/2018
Laurie B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Super friendly and efficient staff. Smooth process.
6/6/2018
Kurt V. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair is awesome. Only suggestion is that it would be nice to get some sort of status update (phone call or text message) as the repair nears completion so that I would have an idea of when it would be done.
6/5/2018
Alexander R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Car was fixed fast and so far looks okay. Too much pollen to be able to find any flaws (ill Be checking very soon). But i strongly dislike any part of being forced to sign a paper stating “i allow non oem parts to be used” when that is completely unacceptable. What parts are used is between me and my insurance company. Not some body shop playing middle man. The text updates were all bs except saying my car was done. If you say you’re giving updates, give real updates like “we have it all apart” “your car is in paint”. Interior was poorly cleaned. Some oily rag was used and smeared a fimp in spots on my dash. Lots of dust left around from sanding.