Service King Moore

Can’t fault anything with my experience with USAA and Service King. From beginning to end the unfortunate encounter with a truck tire was dealt with swiftly and professionally. I will definitely recommend Service King to anyone. Thanks for a great job.

Still don't have my car.

Great job! Very nice people. Got it completed 5 days early. Thank you.

I am completely satisfied with the work you did on my car. Every one was very courteous and they kept me informed of the progress on my car.

When I dropped my car off for repair I emphasized that the front passenger side turn signal was not working. When I picked up the car, all the other repairs were beautiful except the turn signal still didn’t work. I discovered this on the drive home, so had to bring the car back. It was a waste of my time. I got compensated with a free car wash, but I would have preferred to just have a working turn signal.

Always satisfied with the job.

Wonderful communications throughout the repair process.

Ron was very helpful and professional great service.

Will return to Service King if I need further repairs to my cars. Will recommend to others

Overall great experience.

very pleased with the work done as well as the service!

Parts were slow coming! That was frustrating, but the repair Is beautiful!

Ron White did a great job of keeping me informed of the status of the repair and your team made my car look new. Thanks!

The service was outstanding

Friendly customer service, quick service, great communication throughout the process. I will continue to use service king for any future needs.

Great team of people. Mark kept me updated every step of the way. As well as the text updates. Thanks!

Very helpful and kept me in the loop during the repair time. My jeep runs better than ever!

My truck looks like it has never been in an accident. Truly remarkable workmanship. Very pleasant staff and kept me up to date on everything going on with my vehicle. Only way you can tell that my truck was repaired is the pin stripes, one is new.

Dear Service King, I am extremely disappointed in the quality of service that I have received from you for the repair of my 2017 Nissan Pathfinder. My vehicle was less than 2 years old when I dropped it off for repair, and was immaculate inside - like brand new. That is not how it was returned to me. Below is a timeline of what has occurred since leaving my vehicle at your service center on 04/23/2019, and attached are pictures of items that still need to be repaired since I picked up the vehicle the second time, on 05/24/2019. 04/23/2019: Left vehicle to be repaired at Service King, 420 W. John Kilpatrick Turnpike, Oklahoma City, with Tawny Phillips. Tawny stated that they did not know how long it would take for the repairs to be completed, until they had a better look at the damage. I said that was fine as long as my vehicle was repaired so it was the same as before the wreck. I let them know that in addition to the external damage, there was the passenger seat belt sensor that needed to be repaired as well. 04/26/2019: I was called by Service King to see if they could take my vehicle to the ****, Oklahoma location for repairs. Again, I stated that was fine with me as long as they took care of it the same as the Kilpatrick location (take the vehicle inside if storms, etc.). Estimated repairs to be complete by 05/10/2019. 05/06/2019: Ron from the **** location called to let me know they needed to go through the inside of the vehicle to make the necessary repairs. Again, I stated that was fine as long as I got my car back the same as it was before the wreck. I was given a new completion date of 05/17/2019. 05/17/2019: Ron from the **** location called to let me know it would be 05/21/2019 before repairs were complete. Again, I stated that was fine as long as the repairs were done right. 05/21/2019: Received a maintenance alert via email from NissanConnect Services that my vehicle's service engine soon Malfunction Indicator Light (MIL) was on. 05/22/2019: Ron from the **** location called to let me know that my vehicle was being taken back up to the Kilpatrick location and that I could pick it up later that afternoon. When I went to look over the vehicle with Tawny, I couldn’t believe it. My vehicle was so filthy, I couldn’t even get near it to check it over. There was a layer of dust and black debri over the entire interior, and even footprints in the back floorboards. The storage area in the back was coated with dirt. And there was a new dent/ding in the driver-side door that was not there when I dropped it off for repair. I left it with Tawny who said they would get my Pathfinder cleaned, and the dent repaired. 05/23/2019: Curtis from **** location called to ensure me that they were taking care to get my vehicle repaired, cleaned, and ready for me to pick up - by Friday afternoon on 05/24/2019 at the latest. 05/24/2019 9:36am: Tawny called to let me know that there was an issue with the lug nuts and lug nut key for my wheels - apparently all lug nuts were not on my wheels so they had to order a new set from the dealer. 05/24/2019 12:51pm: Tawny called to let me know that my vehicle was ready to pick up. 05/24/2019 approximately ****:30pm: I arrived to pick up my vehicle. The interior had not been thoroughly cleaned, just quickly went over. There was still dust in the seat and front floor board, and black on the driver’s seat. The passenger seat belt sensor, and the Malfunction Indicator Light were not repaired. I waited while they repaired the sensors, and then I left the Kilpatrick location with my vehicle. 05/24/2019 approximately 3:00pm: I took my vehicle back to the Kilpatrick location because the blind spot indicators/sensors were not working. Tawny had someone check the sensors, but stated that they could not fix them that afternoon because they needed to take the back bumper off to adjust and repair the sensors. I said I really couldn’t take off work, but made an arrangement to come back on Tuesday, 05/28/2019 at 2pm so they could be repaired. 05/24/2019 evening: I went to put gas in my vehicle and found the gas cap connector/string that attaches the gas cap to my vehicle had been broken and dirt and debri in the area where the gas cap is. Please see pictures attached of what needs to be repaired. 05/25/2019 approximately 10am: I started to vacuum and clean my vehicle when I discovered that the carpet in the back had been cut, but left wide open. The carpet is not sealed, but open and gaping. The brackets under the seat were not properly covered by the plastic covers either, and the plastic guides/strips were loose. Please see pictures attached of what needs to be repaired. The repairs to the carpet, brackets, plastic covers/guides/strips, blind spot sensors, gas cap all need to be corrected. I am severely disappointed that anyone would think it was acceptable to leave a vehicle in that condition. I trusted you in good faith with my vehicle and that it would be returned to me in the same condition as when I dropped it off, only better. The exterior damage from the wreck would be repaired, and the interior should have no issues at all. Instead, my vehicle is actually worse. I cannot lose additional time from work. Due to the additional repairs that must be addressed, please arrange another car rental for me so I can drop off my vehicle for the repairs to be completed. I will drop off my vehicle sometime after 4pm on Tuesday, 05/28/2019 at the Kilpatrick location. Sincerely, Joyce K

Always use Service King, and I always will. Not only is the repair completed satisfactory, the customer service is above and beyond.