Service King Norman

My service advisor Mark was top notch. Would highly recommend to friends.

I appreciated the text updates. Good customer service. Seemed to take a long time but it was explained well.

The car was cleaner than when I took it in for the hail damage repair, including the interior. The only downside was the cleaning odor which had started to disperse alrady. I couldn't find any hail damage that they missed, either.The exterir overall looked better than it has in a long time. The repair was completed as promised and on time.

Air pouring in where roof meets metal above the front window. It seems that a seal was not installed there

None

I was always notified and kept up to date with the progress of my vehicle.

Dave Pauletto took the time to explain the process of what was happening. He was genuine & informative. I appreciate his willingness to be patient, answer my questions, & the way Service King had only one person communicating during the process. I believe it kept any confusion level to a minimum. Dave deserves more than a pat on the back! Great employees deserve an equal compensation. Thank you!

I am very happy with the repairs to my vehicle. I want to also say Mr. Mark R. ****, service advisor, did an excellent job in keeping me informed and working with my insurance company. I will definitely recommend Service King to others. Thank you. Delora B

Thanks for keeping me updated Jessica! The car looks great. Thanks to all who worked on it. Also, the cleaning inside was a nice touch. Thanks again

Service was excellent

Service king first point of contact was frustrating. The agent offered to help with rental but was clueless with a time frame for repairs even though I was transferre to the repair shop and back again with no answer. No one could help with a time frame to make a prudent decision on rental. The agent became annoyed because I said I needed to know if it was worth getting a rental or not. Sensing the attitude, I didn't get a rental. I end up being without my vechile for a week and had to manage with some difficulty meeting prior engagements and obligations. Third point of contact, PROMISED to call back with an update on whether more damage is beyond the first facial inspection and would cost more and approximate time frame for repairs. This was not done... 4 hours after the time of promises called, I had to call for an update. Vechile took longer to repair and I was not satisfied with the first repair so I had to leave the vechile for corrected repairs to the repairs and had to make another trip to pick up the vechile. So I was not satisfied with the complete overall experience although I was pleased with my second inspection of the repairs. The vechile was cleaned properly, no epoxy resin left on the rear of vechile, and no paint smudge and scratches on brand new bumper.

Great service and the work was awesome. Finished ahead of schedule. Thank you so much.

Curtis was a great guy and took very good care of me.

I want to say thank you for a job well done. my car was ready before the due date and the job was well done. You got one completely satisfied customer. see you again when I need any more work done. Thank you . Pete

You did an awesome job on our bumper and your customer team was outstanding!

I was kept informed through text of all the progress made towards the completion of my car.

Services were great. Your constant communication with me was outstanding, keeping me constantly appraised of the car's progress, and you finished in a timely manner.

Very good service. Nice people! That's Service King!

Everyone I came into contact with were very helpful and provided excellent customer service!

The customer representative provided daily text providing me updated status which was important to schedule my daily events. Very professional and listened to my concerns