Larry communicated every step of our repair.communication is the most important thing from a customer's point of view.
6/25/2016
Diane W. VERIFIED CUSTOMER
Vehicle Make : Honda
Eric was my service person. He gave me excellent service. He was kind, personable, attentive, efficient, and answered all my questions knowledgeably. He made me feel like I was the only one in the world at the moment. I would use him again. I WILL recommend Service King on Hwy. 80 in Mesquite, TX to others, and I would recommend the service of Eric. Thanks so much, Eric! Also, the lady who serviced the reception desk (I regret I do not know her name) was extremely helpful, efficient and friendly. I did not know what to do about getting a rent car because the insurance person was not answering any of my calls or emails. The receptionist got right on the phone and was able to get a rent car for me by contacting the insurance agent. Everything was settled in a very few minutes. I really really really appreciated that, especially since I had not ask her to do it for me but rather to help me know what I could do. Thank you so much! I'm sorry I do not know your name.
The car body repair looks great! Thank you. Also, I was not expecting to have a brand new looking car, inside and out, upon completion. Even my husband was impressed with how the ol' 2002 Honda looked. Ha. Thanks, SK body shop folks!
6/22/2016
Michael W. VERIFIED CUSTOMER
Vehicle Make : Ford
Customer service (Eric) was outstanding. The truck looks great. Thank you.
6/22/2016
Fa Stephen. VERIFIED CUSTOMER
Vehicle Make : Buick
We appreciate the great and friendly service from the first call to the last! The was my Dad's car. He just passed away 6 months before this accident. It's just a car but means more to me right now. It looks better than it did before the accident! Thank you!
6/18/2016
Craig O. VERIFIED CUSTOMER
Vehicle Make : Buick
Alex kept me informed of progress. The vehicle was dusty when he brought it out, but took the time to wash it before we took delivery.
Eric led me through the entire process without any complaints from me. Great job by everyone
6/16/2016
Wasin T. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Proffesional
6/10/2016
Gary M. VERIFIED CUSTOMER
Vehicle Make : Toyota
You did what you said you would do when you said you would do it. How
refreshing.
6/9/2016
Jade C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Service King was great because I was able to get my car fixed immediately. When I got my consultation done, Eric walked me through everything and there were no questions or confusion about what was going on with my vehicle. I also requested that my car was fixed by a certain day due to scheduling conflicts, and Service King ensured that the repairs were done by said date. The employees at SK was flexible, understanding, and very friendly. I'm very pleased with the service that was offered to me.
6/3/2016
William G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service
5/31/2016
Sharon E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for repairing my vehicle, you guys rock....Excellent job well done !!!!
5/28/2016
Betty P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Eric is so professional,he made sure that I was pleased with the service and I most definitely were,any questions I had he made sure he was there for me with the answer,GREAT customer service !!!!
5/27/2016
Mary W. VERIFIED CUSTOMER
Vehicle Make : Dodge
I have used your company before,returning Customer.
5/22/2016
Hubert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work was completed ahead of schedule and very professional
5/19/2016
Kaitlin G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Alex, who helped me, was amazing! He went totally out of his way togo above and beyond to do any thing he could to help me!
5/14/2016
Elesia A. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent excellent excellent. Every step of the way. Loved getting the text messages. Car was ready early too!
5/10/2016
Justin K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Evan in the Mesquite, TX location that handled my vehicle claims was fantastic. He updated me on progress and procedures and was very helpful, knowledgeable, and trustworthy. I was not looking forward to getting my hail damage repaired, but your employees in both the Plano & Mesquite locations made it painless and easy. Kudos to you guys. 5-star customer service.
5/6/2016
Ngai N. VERIFIED CUSTOMER
Vehicle Make : BMW
Service King was on top of it by calling and notifying me of all details of what was going on with my car and I appreciate the updates. The customer service was awesome.