You still have our car, you have made me come to pick it up twice and it not been ready, and are currently aiming to be one whole week past the agreed time of completion. The car on which was supposed to have a paint correction was dirty. That's not even possible to correct paint on an unwashed car! The new fender you installed already has marring in the paint before I showed up to decline delivery!!!! And there's always an excuse. Own up to your mistakes.
5/25/2016
Jill J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Scott in Mt. Juliet, TN, handled my repair case exceptionally well. Thank you!
5/20/2016
Dana W. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service
5/17/2016
Brooke A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great people, great company! I got my car back way earlier than expected! I love the lifetime warranty. Bryce was super helpful and very pro active. Because of him and his attitude, and the great work from the guys in the back I'd like to work with you guys again. They should all get raises! ????
5/12/2016
Wilson M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Truck was totaled by Allstate after sitting at Service King for over 3 weeks when it was determined no frame could be obtained for 2010 Tacoma double can. No repairs were done by SK
5/11/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very courteous and professional. The service was fast and did an excellent job.
4/28/2016
Dana P. VERIFIED CUSTOMER
Vehicle Make : Kia
Great customer service!
4/28/2016
Wendy F. VERIFIED CUSTOMER
Vehicle Make : Dodge
You guys did s great job!
4/23/2016
Testie T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleased with the service
Brent Durham
4/19/2016
Andrew P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your customer service is abysmal. When I attempted to retrieve my car from the location I had dropped it off at I was told it had been moved to another location to be repaired and I would have to come back the following week to get my vehicle. This coming from your employee who was sitting doing nothing and eating a doughnut. Albeit I would have to reschedule appointments for my patients at my hospital because he was unwilling to do his own job. After returning home and calling corporate to complain I was informed he would in fact be going to the other location to help a different customer and I could meet him there if I wished. This level of absurd customer service is why I nor anyone I can possibly speak to will use your service again.
4/19/2016
Robert F. VERIFIED CUSTOMER
Vehicle Make : Honda
We had a wonderful experience with Service King. Everyone was very professional and informative. We really appreciated the updates as the techs worked on our car. We would recommend Service King to anyone who needs car repair services. Excellent service.
3/26/2016
Melissa A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Service completed early. Bryce kept me informed throughout process on status on car. Car cleaner than when I brought. Would recommend service king in future after this experience.
3/18/2016
Benjamin L. VERIFIED CUSTOMER
Vehicle Make : BMW
I wouldn't change a thing. Fantastic work done in a timely manner. Everyone I spoke with was incredibly polite and professional. Overall a fantastic experience.
3/12/2016
John E. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good customers service
3/11/2016
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The job was never completed so I have to take it back in. Another delay.
3/9/2016
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
the people were great to deal. they always kept me informed to how my car was progressing. this is the second car that repaired by the Mt. Juliet center each time they did a great job. my car looks like the day I purchased it from the dealer. thanks
3/7/2016
James S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job
3/6/2016
Vilma M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car was well taken cared of.
3/3/2016
Valerie P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car was supposed to be ready on February 19, I got it back today, March ****. I would get computer generated text saying my car was on schedule. But the morning of the 19th when I called to confirm pickup, I was given excuse after excuse. It was one issue after another and I had to contact them as they did not contact me. It was raining when I picked up my car so it was difficult to give good inspection in the rain. I did notice a teardrop raise where the seam of the hood didn't fit flush with the bumper or whatever it's called. Will I go back to have it fixed? NO! Why? Because no clue how many days or weeks to fix. Will I go back? NO! I did not get the same excellent repair and service I received when Lee was there. Moving Lee to another Service King location was a huge mistake.