Excellent customer service. Great communication. A experience
11/12/2016
Katie W. VERIFIED CUSTOMER
Vehicle Make : Ford
Service King was fantastic! Fast service that was done beautifully! They did a great job!
10/8/2016
Janice B. VERIFIED CUSTOMER
Vehicle Make : Kia
The Service King team provided excellent customer service. Great job. I am very happy with the repair on my car.
10/8/2016
Mike S. VERIFIED CUSTOMER
Vehicle Make : Nissan
This was by far the best experience I have
ever had having a car repaired. I had used
another local shop before and you guys
ran circles around them. Thank you so much
for an outstanding job!
9/28/2016
Benjamin Margaret. VERIFIED CUSTOMER
Vehicle Make : BMW
It took 2 separate Service King locations, 4 weeks, and several phone calls (which were only answered after being placed on hold for 15 minutes) to repair a small scratch and dent. This is the second time we have used Service King and have experienced such negative experiences--lengthy waits for marginally acceptable work. Service King is our car insurance's preferred service provider, however, we have already communicated with our insurance that Service King will no longer be servicing our cars. Additionally, we have strongly recommended that our insurance company drop Service King as a preferred provider, as their philosophy does not abide the type of "service" that Service King provides. The lack of customer service, efficiency, and quality simply left us dumbfounded. We will be certain to discourage others in our community and our family members to utilize Service King to their car repair needs. We also plan to file a complaint with the Better Business Bureau over this matter.
9/3/2016
Tina B. VERIFIED CUSTOMER
Vehicle Make : Buick
You all made a bad experience (car accident) much easier to deal with because of your great customer service. Thanks!
9/2/2016
Ron F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All repairs were done to my satisfaction and I feel that everyone involved did a very good job
9/1/2016
Carman S. VERIFIED CUSTOMER
Vehicle Make : Ford
I was told 4 or 5 days and it took 2 weeks.
8/13/2016
Don H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very pleased with the serice. Jeep looks like new
8/5/2016
Bruce J. VERIFIED CUSTOMER
Vehicle Make : Toyota
The truck was not ready when promised and again when it was rescheduled.
8/4/2016
Terry B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jason is the best customer service person with a great attitude.
7/24/2016
**** J. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciate being able to pick up my truck today when the office is normally closed.
7/24/2016
Mary D. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looks like new. I was initially told it would take three to four days, it took nine (a weekend was in there) with only one communication in the beginning. I didn't mind because I figured they got busy, but being in insurance, my clients would have been calling me wanting answers. Maybe a little more communication about delays. Good job though!
7/23/2016
Harry R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Appreciated ongoing communication during the entire repair process. We are completely satisfied and our Cadillac looks great. Thank you.
7/6/2016
Carson P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received a call saying that my car was ready for pickup! I arrived at service king and when the gentleman drove it around to the front for me, it was then noticed that the damage on the car wasn't fixed properly. The gentleman then advised us that he was going to have to place another order for a new Toyota bumper! The gentleman was very nice and very thorough.
7/6/2016
Tony E. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car was in the repair shop from June 6 until June 30. After I picked up the vehicle and left the repair shop, I noticed that an under body shield was left off of the vehicle. I returned to the repair shop after speaking with someone there. I was then told that the part would have to be ordered and that I would have to come back to have it installed at a later date. This is a major inconvenience for me.
7/1/2016
Mark B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great service. Love the text updates.
6/23/2016
Christa A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The inner fender, which is supposed to be flat black, was painted silver, and now does not look like a stock vehicle or like the opposite side of the car. This needs to be resolved.
6/23/2016
Richard W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything that was repaired worked perfectly and the vehicle was returned cleaned and washed and looked GREAT !!