Service King Franklin

Great job!

Every thing is good thanks for all the information

Excellent service !

Very good and attentive service. Kept me promptly informed throughout the process.

Awesome work!

Completed in a timely manner and kept aware of progress.

Took 3 weeks to fix, though when called to set appointment was told most cars in and out in a week, with parts turnaround in a day. There were some complications in that stare Farm required attempts to repair panel,which took 3 days but unsuccessful. (I appreciate that SK did not allow repair since less than new condition, but wish more shops would pushback on insurance partners when the attempt to repair is unrealistic from the start.) Text said new panel was ordered on 10/18 & expected 10/19, but did not get in until 10/24, and then took another 8 biz days to get assembled and painted. Staff was nice and I like the text updates, but felt either was given unrealistic expectations from beginning or my car took to long to fix. Was also not pleased at pick up due to some paint scratches on adjacent parts. Was offered to bring car back, which I refused due to needing the car.SK did apply touch up paint while I waited, which satisfied repair only b/c car is older and black paint was easier to hide not exact match on color. Overall less than ideal experience. Was surprised and angry when automated text said 11/6 due date once my car was dropped off, staff assured me it would not take that long. In the end, I picked it up on Saturday 11/4.

Everything went smoothly. Service was timely, I was always informed of what was happening in the process. Very professional.

Very nice and communicated well with me about progress and the expected completion date.

I would recommend Service King to anyone. Very pleased with the quality of the repair and the customer service. I was informed at all times about my vehicle repair status.

Everything was great!

Service department was genuinely concern about satisfaction .

I don't have my truck. So I can't tell you if I'm satisfied or not.

The entire process from the initial call, to dropping the car off, to getting a rental car and then finally retrieving my car and returning the rental car was made so easy. Very courteous and professional; texts sent to update on the status of the car repairs. I am well pleased with the repairs and the repairs were finished well ahead of schedule. I loved how today when picking up my car I was told to just give them the keys to the rental car and they would take care of seeing it returned.

Everyone was really helpful and polite. The work that was done was excellent.

Thorough & fast! Thank you!!

Have you thought about expanding?

Great work! Thank you for keeping me informed throughout the process!

Excellent service and repair.

Thank you so much for the fantastic service. Fast, well communicated and friendly!