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Real Reviews from VERIFIED CUSTOMERS
Emil B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Extremely satisfy with the overall service from day one
3/26/2015
Stuart A. VERIFIED CUSTOMER
Vehicle Make : Ford
I don't normally respond to these kind of surveys, but I was not completely satisfied with my experience. A couple of things were frustrating... ****) When I returned to my car, it was vacuumed, but all the items in my car were thrown about on the seats and floor, including a rag left on my passenger seat. 2) Within the course of two days, I received four emails, 2 texts, and 3 phone calls "updating" me on the progress. The phone calls and emails were mostly redundant, and only two actually provided information. 3) Lastly, the person who quoted my vehicle would not give a ballpark time frame on when it would be complete initially, until I asked several times. This was important so I could give an estimate to the rental car company. I found this ironic given the tagline on his email said, "Right the first time...on time". How can it be on time if I don't receive a time? Thankfully, the car was repaired well which I appreciate, but these things outside of the actual repair could be improved. I really don't enjoying giving poor feedback, but I was told several times through email, text, and in person to give feedback.
3/25/2015
Lawrence R. VERIFIED CUSTOMER
Vehicle Make : Acura
Nice job very nice people
3/23/2015
Earnest W. VERIFIED CUSTOMER
Vehicle Make : Acura
I appreciated your courtesy,updates and timely manner the work was completed.
3/22/2015
Megan K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent customer service, constant communication and great work done. I was very satisfied with my experience!
3/22/2015
Anita H. VERIFIED CUSTOMER
Vehicle Make : Nissan
completely satisfied thank you
3/21/2015
Eric H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very professional and kept me updated through the whole process!
3/21/2015
Tess E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I am very satisfied. Kelly is awesome and the job was done very well. Thank you.
3/21/2015
Sandra D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very satisfied with the people and the service. Thank you
3/21/2015
Chinmeng S. VERIFIED CUSTOMER
Vehicle Make : Scion
I didn't appreciate the "Betterment " clause where I have to pay for 10 percent of parts to fix my car. This may be out of ABRA"s control but maybe can consider waiving that fee for its customers.
3/21/2015
Brenda W. VERIFIED CUSTOMER
Vehicle Make : Toyota
thanks
3/19/2015
Jack M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
ABRA did a GREAT job fixing my VW. Everyone I communicated with was very professional and I was updated on the progress along the way. Quality service is much appreciated and I will make sure to refer others to this location whenever possible. Thank you!
3/19/2015
Noer F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Exellent service
3/18/2015
Robert M. VERIFIED CUSTOMER
Vehicle Make : Honda
excellent job on repairsas well as excellent customer service updates were exc§ellent and I appreciate entire staff and everyone who was involved with the repairs of my vehicle thank you
3/15/2015
Rachel M. VERIFIED CUSTOMER
Vehicle Make : Ford
wonderful and nice people who were very timely with the repairs!
3/14/2015
Lorenzo V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Would reccomend you to all my contacts.
3/12/2015
Robert R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was very friendly.
3/10/2015
Rebekah O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I'm so glad to have my car back!!
3/7/2015
Kavita S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
While taking your car in for repairs is never a happy moment, however Abra, Glendale made it a very smooth and hassle free experience.
3/5/2015
Janice P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very fast service, friendly and courteous staff. I'd recommend Abra Auto Body and Glass to anyone.
3/5/2015